Croatian Travel Customer Agent in Athens

4 days ago

Piraeus, Attica, Greece Cross Border Talents Full time

Launch Your Career in Travel Customer Support

Do you like helping people and turning travel hiccups into smooth solutions? Join us as a Travel Customer Agent in a friendly, fast-moving environment where your support helps travelers stay relaxed and confident. This role is perfect for proactive, detail-focused problem solvers who take pride in great service.

About the Role:

As a Travel Customer Agent, you'll be the main contact for customers who need help before, during, or after their trip. Through digital channels, you'll handle booking questions, itinerary updates, cancellations, refunds, and general travel concerns—making sure every traveler feels supported from start to finish.

Key Responsibilities:

  • Assist customers via chat, email, and online tools with travel-related requests

  • Support reservations for flights, hotels, car rentals, and activities, including changes and cancellations

  • Provide guidance on itineraries, travel requirements, baggage rules, and refund procedures

  • Help with account topics such as profile updates, payments, and loyalty program support

  • Identify urgent or complex cases (e.g., disruptions, missed connections) and escalate appropriately

  • Log interactions accurately and document solutions clearly

  • Coordinate with internal teams and partners to ensure consistent, seamless service

  • Meet quality standards, performance targets, and response-time KPIs

  • Stay updated on travel policies, destination changes, tools, and service updates

Requirements:

  • Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
  • Eligibility: EU citizenship or valid Portuguese residency card
  • Skills: Strong analytical, creative, and communication abilities
  • Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

  • Competitive Salary: Based on your experience and skills
  • Performance Bonuses: Rewards for outstanding service
  • Comprehensive Insurance: Health and life coverage for your well-being
  • Meal Allowance: Support for daily meals
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel

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