Dutch Speaking Travel Agent

Do you enjoy helping people, solving problems, and working in an international environment? We are seeking
Dutch-speaking Travel Support Specialists
to join our remote team in Greece. You will be supporting a major global travel accommodation platform (brand name not mentioned), assisting customers with a variety of travel-related inquiries.

This position offers stability, excellent benefits, and long-term professional growth—whether you already live in Greece or plan to move here.

Position Overview
As a Travel Support Specialist, you will act as the primary contact for Dutch-speaking customers who need assistance with their reservations. You will resolve questions, guide travelers through changes or issues, and ensure that they have a smooth and enjoyable booking experience. The role requires strong communication skills, attention to detail, and a customer-centered approach.

Main Responsibilities

• Respond to customer queries via calls, emails, and chat, offering prompt and courteous assistance.
• Support customers with reservation management: new bookings, amendments, cancellations, special requests, and payment-related questions.
• Provide clear explanations and effective solutions tailored to the customer's situation.
• Utilize internal systems and guidelines to process cases accurately and efficiently.
• Keep detailed and up-to-date records of all interactions.
• Work closely with internal response teams when additional investigation or escalation is necessary.
• Work toward service quality expectations, performance targets, and customer satisfaction standards.
• Take part in continuous training sessions to stay updated on new procedures and product features.
• Share insights or suggestions that can improve customer service processes.

Candidate Requirements

• Fluent/native Dutch speaker (C2 level)
• Strong English skills (minimum B2) for internal communication
• Must be located in Greece or ready to relocate
• Excellent communication, problem-solving, and interpersonal skills
• Comfortable working with digital platforms, chat tools, and CRM systems
• Able to stay calm and solution-oriented during challenging situations
• Adaptable, proactive, and comfortable in an international environment
• Previous experience in customer service or travel support is beneficial but not required—comprehensive training is provided

What The Company Offers

• Work-from-home position anywhere in Greece
• All equipment provided, including laptop, headset, and necessary accessories
• Attractive and competitive salary
• Permanent contract, offering long-term job security
• Private health insurance and life insurance
• Opportunities for performance bonuses
• Fully paid training and continuous development programs
• Clear career advancement paths—possibilities to grow into senior roles, coaching, QA, or team management
• Friendly, multicultural working environment with colleagues from across Europe
• Additional internal growth programs, workshops, and team-building activities

Relocation Assistance (for candidates moving to Greece)
For those coming from abroad, the following benefits are included:

• Reimbursement of your flight to Greece
• Paid hotel accommodation for up to 3 weeks to help you settle in
• Support with administrative tasks, paperwork, and local procedures
• Guidance to help you adapt comfortably to life in Greece

Why This Job Is a Great Opportunity
This position combines remote flexibility, international exposure, and the chance to support travelers every day. It's ideal for Dutch speakers who want to build a strong and stable career in customer support while enjoying the lifestyle and affordability that Greece offers. You'll receive top-tier benefits, long-term growth potential, and consistent support from a global organization.