Group IT Service Desk Engineer

2 days ago

Kifissia, Attica, Greece Printec Full time €25,000 - €40,000 per year

We are Printec

Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years.

From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier.

Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance.

Did you know that Printec is behind your daily transactions?

Watch the video to discover some of our business solutions.

Responsibilities

  • Act as the first point of contact for end-users via phone, email, and ticketing system, providing 1st line IT support across systems, software, hardware, and mobile devices.
  • Log, classify, and track incidents, ensuring accurate ticket records, status updates, and adherence to SLAs.
  • Escalate unresolved issues appropriately and monitor the effectiveness of escalations.
  • Maintain and associate incident records with related problems, changes, known errors, and knowledge articles.
  • Perform basic IT administration on on-premise and cloud infrastructure, while monitoring IT services, infrastructure, backups, and security.
  • Generate reports and analyze metrics on IT service performance, infrastructure health, and incident trends.
  • Contribute to knowledge base development, update documentation, and provide user training on self-service tools and resources.
  • Ensure compliance with ITIL processes, regulatory requirements, and group policies, while upholding high customer service standards and teamwork.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
  • Proven experience in a similar IT Service Desk or technical support role.
  • Strong knowledge of ITIL processes, particularly Incident Management.
  • Excellent communication and customer service skills.
  • Proficiency in using ticketing systems and remote assistance tools.
  • Troubleshooting skills for computer systems, software, hardware, and mobile devices.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and a commitment to delivering high-quality support.
  • Adherence to regulatory requirements and a commitment to upholding Group policies.
Benefits
  • Competitive remuneration, including ticket restaurant card
  • Group private health & life insurance programme
  • Mental health support, including one-on-one sessions
  • A buddy to support you during your onboarding
  • Personalised development plan and opportunities to participate in internal or external trainings; unlimited access to LinkedIn Learning platform
  • Employee referral bonus so you can bring your friends to work
  • Office perks like coffee and fruits corner
  • Marriage and childbirth gifts
  • Summer internships for employees' kids aged 18-25 years old
  • ESG and volunteering group activities
  • Certified work environment by SHARE Equality Label

As part of our dedication to diversity, Printec is committed to Equal Employment Opportunity without regard for race, nationality gender, disability, sexual orientation, gender identity, or region.

Printec regrets that due to the large number of applications received, we will only contact those who solely correspond to the job requirements as listed above. All applications will be treated with strict confidentiality.

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