Information Technology Help Desk Technician
2 weeks ago
We are looking for a professional with willingness to learn, who pays attention to details, and is good at time management.
Role Description
- Providing first-level support and resolving technical issues
- Properly escalating unresolved inquiries to the next level of onsite support
- Tracking, routing, and redirecting problems to the correct resources.
- Installation of workstations and the necessary peripheral devices (routers, printers, etc.).
Qualifications
- Diploma or higher degree in IT, Computer Science, or equivalent degree
- Preferably working experience in IT Helpdesk support role or in a related field.
- Working knowledge of helpdesk software.
- Provide remote or local technical support.
- Good level of English language (verbal and writing)
- Strong communication skills
- Advanced troubleshooting and multi-tasking skills
- Driver License.
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