Help Desk Specialist

2 weeks ago

Athens Metropolitan Area, Greece LIKNOSS Full time €45,000 - €55,000 per year

Who we are

CRS LIKNOSS is one of the fastest-growing Global Distribution Systems, redefining the way the world connects with ferry and cruise travel. We don't just provide technology — we create the backbone of a smarter, faster, and more connected travel ecosystem.

With over two decades of expertise in software development and a passion for innovation, we design powerful, customizable solutions that help our partners scale and succeed. Today, our network brings together more than 90 Ferry Operators, Port Authorities, Travel Suppliers, Tour Operators, Consolidators, and over 3,000 Travel Agencies worldwide.

From the Mediterranean to the Baltic, and from Europe to Southeast Asia, we power journeys across the globe — streamlining operations, elevating customer experiences, and shaping the future of travel technology.

We are looking for a Helpdesk Specialist

…who's ready to be the heartbeat of our customer support team. You'll be the first point of contact for clients in the Travel and Culture industries, both in Greece and internationally, ensuring their journey with our CRS Software is smooth, reliable, and stress-free. From handling reservations and e-ticket distribution to supporting online bookings for archaeological sites, you'll play a key role in keeping operations seamless and clients smiling.

What you'll be doing

  • Own the first response: receive client calls and incident reports with professionalism and empathy.
  • Understand and solve: quickly assess client needs and provide clear, accurate solutions.
  • Guide and support: help clients navigate our ticketing software—whether it's reservations, cancellations, or troubleshooting system issues.
  • Think smart: use our Knowledge Base and past cases to deliver efficient, proven answers.
  • Stay cool under pressure: manage multiple issues at once while keeping your composure.
  • Collaborate for success: escalate complex cases to Operations through JIRA or official channels, ensuring fast resolution.
  • Empower others: deliver training sessions to agents on using company applications effectively.
  • Set clients up for success: assist with installation, configuration, and onboarding for a smooth start.

What we offer

  • A vibrant, tech-driven environment where innovation meets culture.
  • A hybrid working model for flexibility and work-life balance.
  • Wellness classes on premises to keep you energized and focused.
  • Private health insurance for peace of mind.
  • Ticket restaurant benefits to enjoy your meals worry-free.
  • Opportunities to grow and build your career in the dynamic travel tech industry.

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