Service Reliability IT Delivery Manager

2 weeks ago

Greece to Full time €60,000 - €80,000 per year
We're looking for an experienced Delivery Manager to take full ownership of service availability across enterprise-grade systems.

This isn't a project delivery role, mind you. It's about keeping systems stable, reliable and responsive in a high-demand environment.

You'll be the central point connecting incident management, problem resolution, change coordination and availability planning. When things break, you lead the fix. When they don't, you make sure they never do.

You'll work closely with global stakeholders, including technical teams, service owners and business leads, ensuring service health, driving root cause analysis and continuously improving system uptime.

What You Will Effectively Be Doing
  • Manage end-to-end processes for Incident, Problem, Change, and Availability Management
  • Ensure services meet defined uptime and performance SLAs
  • Lead resolution during high-impact incidents and coordinate across teams to restore service fast
  • Analyze operational data to identify trends, recurring issues, and improvement opportunities
  • Facilitate post-incident reviews and lead corrective action plans
  • Oversee change requests, ensuring proper risk mitigation and communication
  • Develop and deliver weekly/monthly reports on service performance and system availability
  • Collaborate with infrastructure, cloud, and application teams to maintain operational stability

Requirements

In typical corporate wording, you likely have around 10+ years of IT experience, including at least 5 years specifically focused on IT service delivery or operations management in enterprise settings.

However, at To.Scale we're not hung up on years, we care more about what you can actually do.

That said, this role isn't your first rodeo. Realistically, you've been around the block long enough to have led high-impact recoveries, gotten your hands dirty, and learned a thing or two the hard way.

So, here's what that translates to in terms of what we're looking for:
  • You've worked in complex, high-availability environments, where keeping systems up isn't optional
  • You've been the person teams call when things go wrong — and you don't just fix symptoms, you drive lasting improvements
  • You know how to navigate incident, problem, change, and availability processes like second nature, and you can coordinate multiple teams without chaos
  • You've led major incident recoveries, run blameless post-mortems, and know how to keep stakeholders in the loop without sugarcoating
  • You're comfortable with tools like ServiceNow, Datadog, PagerDuty, etc., and can pull real insights from system data
  • You understand cloud infrastructure (AWS, Azure, etc.) and can speak fluently with both technical and business teams
  • You can handle pressure, make judgment calls, and bring calm to a noisy room

Benefits

Your daily rate is based on 220 working days per year.

This will be converted into a fixed monthly fee that already includes your paid time off, meaning you're not just paid for the days you log, but also for your vacation days and local bank holidays.

In case you work with us as a FTE (which might be a possibility for Greece and Portugal based talent), local company benefits will apply.

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