Croatian Speaking Travel Agent

We are seeking enthusiastic and client-focused individuals to join our team as a Remote Customer Experience Specialist. You will be supporting a major global platform specializing in online travel and reservation services. This is a superb opportunity to work from home while acting as the primary point of contact for customers in the Croatian region, ensuring they have a smooth and positive experience managing their travel and accommodation needs on the platform.

While prior experience in customer service is helpful, it is not mandatory. We are looking for candidates who are excellent problem-solvers, dedicated to providing high-quality service, and proficient in the required languages.

Core Responsibilities

As a Croatian-speaking Travel Specialist, your duties will involve:

• Communication: Managing a high volume of customer interactions (inbound/outbound via phone, email, and live chat) in both Croatian and English.
• Support & Resolution: Effectively and kindly resolving customer issues related to reservations, changes, cancellations, payments, and general use of the travel platform.
• Expertise: Becoming proficient in the client's system, rules, and procedures to provide accurate and thorough information.
• Record Keeping: Meticulously documenting all customer contacts, feedback, and outcomes within the Customer Relationship Management (CRM) system.
• Service Excellence: Consistently maintaining top-tier professional standards and communication quality, meeting all defined Service Level Agreements (SLAs).
• Teamwork: Collaborating with colleagues and managers to pinpoint recurring issues and contribute to ongoing improvements in service delivery.

Essential Skills & Requirements
Language Fluency (Must Have)

• Croatian: Native or Fully Fluent (C2 level). Essential for clear and professional communication, both spoken and written.
• English: Proficient (Minimum B2 level). Necessary for training, internal communication, and documentation purposes.

General Prerequisite

• You must be legally authorized to work remotely from within Greece and have access to reliable high-speed internet.
• Strong verbal and written communication skills in both Croatian and English.
• Exceptional listening skills, empathy, and organizational abilities.
• Capability to thrive independently and manage workload efficiently in a dynamic, remote setting.

Compensation & Benefits Package

We are committed to offering competitive rewards that recognize our employees' language skills and support their overall well-being and professional advancement.

Pay Structure

• A Highly Competitive Salary that aligns with market standards for specialized language roles.
• Incentive programs and bonuses tied to performance.

Comprehensive Perks

• Healthcare: Full private medical insurance coverage.
• Security: Life insurance coverage for financial peace of mind.
• Career Trajectory: Defined paths for professional growth, vertical promotion, and internal job mobility within the company.
• Extra Benefits: Employee discounts, referral schemes, and access to health and wellness initiatives.

Equipment & Remote Setup

The company will provide all necessary work equipment, including a company laptop, professional headset, and other tools required to effectively perform the role from your designated remote location in Greece.

Relocation Assistance (For International Candidates Moving to Greece)

For candidates relocating to Greece, we offer a comprehensive support package to aid in your transition:

• Travel Costs: Reimbursement for your initial flight ticket to Greece.
• Housing Support: Four (4) weeks of complimentary temporary hotel stay upon arrival, giving you time to settle in and find permanent accommodation.

Why Join Our Team?

Seize this chance to become part of a diverse, global team supporting a top-tier travel service brand. You will receive complete training to excel in your role as a customer experience specialist, all while enjoying the flexibility and comfort of a work-from-home position based in Greece. Apply now to launch your international career in travel customer support

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