Croatian-English Travel Customer Service Representative

1 week ago

Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €12,000 - €14,000 per year
Are you fluent in Croatian and English and passionate about helping people explore the world with confidence? Join this dynamic team where you´ll play a key role in delivering exceptional travel customer support for one of the worlds leading brands. What You´ll Be Doing:

Every day, youll bring calm, clarity, and solutions to travelers around the world. Whether its helping them plan their next adventure, resolving an issue with empathy, or answering their questions quickly and accurately youll turn moments of frustration into moments of joy.

Your day-to-day will include:

  • Responding to incoming calls, chats, and emails from customers

  • Conducting research to find accurate, timely solutions

  • Providing expert guidance and reassurance with every interaction

  • Collaborating with teammates and escalating complex cases when necessary

What You Bring:

  • Fluency in Croatian and English (written and spoken)

  • High school diploma (or equivalent)

  • 6+ months of customer service experience travel or hospitality is a plus

  • A positive, empathetic attitude and great communication skills

  • Comfort using computers and navigating multiple systems

  • Residence in Greece 

What You Can Expect:

  • Supportive, inclusive, and community-minded leadership

  • Career growth and continuous learning opportunities

  • 25 days of annual leave to recharge and explore

  • Competitive salary, performance bonuses, and benefits that might just surprise you
Why You´ll Love It Here:

We´ll equip you with world-class training so you can become a true expert in your field. More importantly, we know that great customer service starts with genuine care and thats what we´re looking for. Bring your empathy, your enthusiasm, and your love for helping others well take care of the rest.

Start your next adventure today.
Apply now and be part of a team that turns travel dreams into reality one conversation at a time.

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