Customer Service Assistant sales department

3 days ago

Piraeus, Attica, Greece Altemco FTF SA Full time

Company Description

ALTEMCO FTF, established in 1991, is a rapidly expanding Greek company specializing in HVAC and ventilation systems, with a strong presence in both domestic and European markets. With over 30 years of experience, ALTEMCO FTF provides high-quality, reliable, and efficient solutions tailored to various project needs. The company utilizes advanced technology and a skilled team to manufacture durable and precise products that meet industry standards. With a client-focused approach, ALTEMCO FTF has built long-term relationships, delivering customized HVAC and ventilation solutions. Based in Moschato , the company continues to innovate and lead the industry by investing in expertise and cutting-edge technology.

Role Description

This is a full-time, on-site Customer Service Assistant role in the Sales Department at our offices. The successful candidate will assist in providing exceptional support to clients by addressing inquiries, resolving issues, and maintaining positive relationships. Responsibilities include handling customer calls and emails, managing orders, maintaining accurate records, and collaborating with internal teams to meet client needs efficiently and professionally.

Qualifications

  • Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
  • Excellent Phone Etiquette and a focus on delivering exceptional Customer Experience
  • Effective communication and interpersonal skills
  • Ability to manage time effectively and handle multiple tasks simultaneously
  • Bachelor's degree in Business Administration or a related field (preferred)
  • Proficiency in using CRM software and Microsoft Office tools
  • Previous experience in a sales support or customer service role is a plus
  • Fluency in both Greek and English is required

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