After Sales Support Tier 2 Linux Engineer

2 days ago

Piraeus, Attica, Greece Navarino Full time
About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

We are looking for enthusiastic and creative technical support engineers to be part of our growing team. You will be a member of our After Sales Support team that provides five-star customer service and promotes this idea throughout the organization. The goal is to increase customer satisfaction, loyalty, retention and meet their expectations. Your main focus area will be to provide technical service-related after sales support to the customers for all our products and services, mainly in network and system related issues. You will also be responsible for monitoring the smooth operation of our products.

Requirements

  • Four-year degree in Computer Engineering, Telecommunications or equivalent

  • Experience as a Linux System Engineer

  • Solid knowledge of OSI Layer, TCP/IP networking, and firewall
  • Fluent in written and spoken English
  • Fulfilled military obligations

Additional (desired) requirements

  • At least one-year working experience at customer support
  • Experience with VOIP and asterisk
  • Shell scripting bash and/or python
  • Experience with relational databases (PostgreSQL)
  • Experience in Virtualization and Cluster technologies
  • Experience in monitoring systems (Zabbix)
  • Red Hat Certified System Administrator (RHCSA)
Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

  • An attractive financial package
  • Excellent working conditions with a good work-life balance
  • A generous bonus, announced yearly, based on overall company's performance and your contributions to our team's success
  • Flexibility and choice in arranging (together with manager) your work schedule and your remote work preferences
  • Personal development and training opportunities to continue your professional growth, skills and knowledge
  • A working environment certified as a "Great Place to Work" for four years in a row

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