IT Manager

Mandarin Oriental, Costa Navarino is looking for an IT Manager to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Costa Navarino is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes' drive from Kalamata International Airport. The beachfront resort comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

About the job

Based at the Mandarin Oriental, Costa Navarino within the IT Department in Pylos, Messenia, Greece, the IT Manager is responsible for the efficient operation of applications, hardware and telecommunications systems in the hotel. This includes consultation with users to ensure that telecommunications and internet systems conform to their hardware, software and system specifications. The IT Manager reports to the IT Director.

As IT Manager, you will be responsible for the following duties:

General IT Management & Support:

• Oversee daily first-line IT support for staff and second-line support for hotel guests, ensuring timely and efficient resolution.
• Monitor and maintain core IT infrastructure (servers, endpoints, network devices) to ensure continuous operation and adherence to SLAs.
• Manage and troubleshoot hotel core applications (PMS, POS, VoIP, etc.).
• Ensure completion of hotel-specific IT task lists (daily, weekly, monthly).
• Implement brand and group IT standards (e.g., MOHG or brand-specific frameworks).
• Escalate unresolved technical issues to vendors or corporate IT teams as required.
• Configure and maintain hotel telephony systems (IP Phones, call routing, voicemail).
• Support the implementation of IT policies and procedures.

IT Team Management :

• Manage daily IT resource assignments across support, projects, and routine tasks.
• Coordinate IT duty rosters to ensure coverage and on-call escalation readiness.
• Mentor and develop junior IT team members, promoting knowledge sharing and best practices.
• Ensure all team operations comply with corporate and local policies.

Network & Systems Management :

• Troubleshoot network issues and manage port-level configurations.
• Collaborate with external vendors for escalations or performance optimization.
• Monitor system alerts and take corrective actions based on severity and impact.

Change Management & Projects :

• Oversee IT change requests, upgrades, and new feature implementations.
• Coordinate deployments to minimize impact on guest services and staff operations.
• Ensure all change management protocols are followed, including testing and rollback planning.

Cybersecurity & Compliance :

• Conduct vulnerability assessments and apply necessary security patches.
• Manage endpoint protection tools (EDR, antivirus, device encryption).
• Collaborate with corporate IT security on incident follow-ups and threat response.
• Deliver IT security awareness training to staff and enforce compliance with group policies.
• Maintain auditable documentation for IT procedures, systems, and compliance (e.g., PCI DSS, GDPR).

As IT Manager, we expect from you:

• Valid EU Passport or Hellenic Residence Permit.
• Experience in supervising a team.
• Strong knowledge and ability of providing general IT and consumer electronics hardware/software technical support.
• Knowledge of computer software and hardware; data communications equipment and protocols.
• Knowledge of specific hospitality industry applications is preferable.
• Ability to assist hotel guests with technical requirements and problems, internet issues and in-room technology.
• Strong knowledge of Windows Server environments, networking (LAN/WAN), and virtualization.
• Hands-on experience with PMS, POS, and VoIP systems are preferred.
• Experience or familiarity with Audio Visual (AV) systems and event technology will be considered a plus.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Fluency in Greek & English language.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Task force opportunities across the Group of Mandarin Oriental. Depending on your role, you may have the opportunities to be selected as a Cultural Exchange Ambassador. CEAs help to spread our unique Oriental heritage and act as role models, demonstrating how Colleagues will work together to deliver on our vision, mission and philosophies.
• Accommodation and laundry of linen.

• Three complimentary meals per day at our Colleague restaurant.

• Private Medical Insurance.

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