Portuguese Speaking End User Support Specialist

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

Patrique Mercier Recruitment ES is excited to provide an opportunity for a Portuguese Speaking End User Support Specialist. This role is tailored for individuals who are enthusiastic about delivering exceptional customer service and enjoy working in a collaborative environment.

In this position, you will be responsible for assisting our Portuguese-speaking clients with their technical support needs, ensuring timely and efficient resolutions to their inquiries. Your contributions will play a significant role in enhancing the customer experience and building lasting relationships.

Key Responsibilities
  • Serve as the primary contact for Portuguese-speaking end users, providing assistance through multiple communication channels.
  • Diagnose, troubleshoot, and resolve technical issues to ensure customer satisfaction.
  • Provide guidance on product features and offer best practice recommendations.
  • Document and manage support requests accurately in our customer service platform.
  • Collaborate with team members to improve support processes and share insights.
  • Engage in continuous learning to maintain and enhance product knowledge and customer service skills.
Requirements
  • Fluency in Portuguese (both written and spoken) is essential. Your nationality and native language should be clearly stated.
  • Experience in customer service or technical support roles is preferred.
  • Strong analytical and problem-solving skills.
  • Excellent communication abilities, with a commitment to providing exceptional service.
  • A team-oriented mindset capable of working collaboratively.
  • Willingness to learn and develop new skills throughout your career.
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Performance Bonus
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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