Spanish Speaking End User Support Specialist

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment By Cyriel Full time

Patrique Mercier Recruitment ES is excited to offer a new opportunity for a Spanish Speaking End User Support Specialist. This role is ideal for individuals passionate about providing exceptional customer support and who thrive in a dynamic and collaborative environment.

As a Spanish Speaking End User Support Specialist, you will be tasked with supporting our Spanish-speaking clients by addressing their technical queries and ensuring their issues are resolved swiftly and effectively. Your role will be crucial in enhancing the overall customer experience and loyalty.

Key Responsibilities
  • Act as the main support contact for Spanish-speaking end users by providing assistance via phone, email, and chat.
  • Identify, troubleshoot, and resolve technical issues in a timely manner.
  • Educate clients about product features and best practices.
  • Document all support cases and maintain detailed records of interactions.
  • Collaborate with fellow team members to improve processes and service delivery.
  • Engage in ongoing training to enhance knowledge of products and customer service techniques.

Requirements

  • Fluency in Spanish (both written and spoken) is essential.
  • Demonstrated experience in customer service or technical support roles.
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication abilities with a focus on customer satisfaction.
  • Ability to work collaboratively within a team environment.
  • Motivated to learn and grow within the role and the organization.

Benefits

  • · Private Health Insurance
  • · Training & Development
  • · Performance Bonus
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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