Senior Operations Specialist

2 days ago

Athens, Attica, Greece Greeking Full time €104,000 - €130,878 per year

We are hiring a skillful and dynamic Senior Operations Specialist to join our operations team and improve our customer experience.

WHO WE is a creative travel company based in Athens, offering authentic travel experiences to visitors from all over the world. We design original journeys to Greece & Italy, and our mission is to help travelers create some of their most treasured memories in our homeland. Our company also offers a wide portfolio of unique tours and activities centered around Greece's culture, history, and gastronomy. You can learn more about us, here.

WHAT ARE WE LOOKING FOR?

We are looking for a highly motivated and experienced Senior Operations Specialist to join our team, who will be responsible for managing the day-to-day operations of our company and ensuring the smooth running of all travel-related services for our clients.

Responsibilities

  • Manage and coordinate all aspects of travel operations, including reservations, bookings, itinerary planning, and other related services
  • Ensure the accuracy and timeliness of travel bookings and customer information
  • Develop and maintain relationships with vendors and suppliers
  • Manage and monitor customer inquiries and complaints, and provide prompt and effective solutions
  • Collaborate with other departments to improve operational processes and procedures
  • Manage and maintain travel-related databases and systems
Requirements
  • Bachelor's degree in hospitality, tourism, or related field
  • Minimum of 3 years of experience in travel operations or related field
  • Strong communication and interpersonal skills
  • Proficient in Google Suite for Business
  • Excellent problem-solving and analytical skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Fluent in English and Greek
Benefits
  • Competitive salary
  • Hybrid working model, combining office presence in Athens with the flexibility to work from home several days each week
  • Lots of room for growth and taking initiatives
  • Ongoing training and development
  • Modern office environment
  • Be part of a young and dynamic team who values your ideas and personality

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