Remote Customer Care with a Technology Corporation

2 days ago

Athens, Attica, Greece Cross Border Talents Full time €18,000 per year

Remote Customer Care with a Technology Corporation (Dutch Language)

Work remotely from anywhere in Greece You've got to be located in Greece.

Salary is EUR 1,500 per month gross with bonuses

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Dutch customer experience team, to support customers from the Netherlands and Belgium, after following a complete training by certified instructors.

What you will do:
  • Communicate with customers via phone, chat & e-mail
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide troubleshooting for mobile devices (mobile phones, tablets & more)
  • Assist customers to manage/secure their account & passwords
  • Set-up repairs for hardware-related issues
  • Escalate unresolved cases by contacting 2nd level support Interaction Experts
  • Maintain high customer satisfaction
What you will bring:
  • Fluency in Dutch
  • Advanced English knowledge
  • Familiarity with iOS and/or MacOS, or comparable technology, is preferred
  • Great communication skills
  • Prior customer support experience would be an advantage
  • Strong troubleshooting skills
What we offer:
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
  • Competitive monthly salary 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

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