Customer Care with a Media Corporation

1 day ago

Athens, Attica, Greece Cross Border Talents Full time €1,050 - €12,600 per year

Customer Care with a Media Corporation (Spanish Language)

Office Location is Pireos 39-43, Moschato 183 46

Salary is EUR 1,050 per month gross with bonuses

You will be working in a team supporting users of a cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text & voice messages, make voice & video calls, and share content.

We invite you to be part of a strong team that helps to build a better online user experience.

What you will do:
  • Handle tickets, following support procedures and policies.
  • Communicate with customers via chat & e-mail, following support procedures and policies.
  • Follow specified workflows for incident identification, escalation, resolution and closure.
  • Track and follow cases to ensure they closed in an efficient and timely manner.
  • Apply a content policy to digital content and execute handling procedures with consistency.
  • Work towards reaching targets as set out by client statement of work as well as internal targets.
  • Ensure high quality and safe experiences for both people and businesses.
  • Follow company and client procedures and guidelines.
What we expect from you:
  • Superior verbal and written skills in Spanish
  • Very good English knowledge
  • Ability to understand the main ideas of complex text on both concrete and abstract topics
  • Ability to fluently interact without strain for either party.
  • Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
  • High attention to details and follow through
  • An effective team player who is able to also work independently
  • Proven ability to deal with problems and solve them effectively
  • Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
  • Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
What we offer
  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
  • Competitive monthly salary 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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