Customer Care Representative

Do You Want To Go Further With Hempel and Working in a Safe, Inclusive, and Equitable Environment? If, yes, we invite you to become our new customer Care Representative. Your journey with us starts here This role is an outstanding opportunity within the chemical industry and build a strong network.

Do You Also Believe People Are a Company's Greatest Asset?

We are looking for you, who will be instrumental in providing an excellent service by ensuring implementation of key practices and initiatives that increase the efficiency our commercial sales activities.

As part of our team, you will be a first point of contact for our customers, reinforcing our Business-to-Customer service, and working with several team members and stakeholders to ensure a flawless service.

These are some of the tasks of the role:

• Process sales order in the ERP system as per the care working procedures, from various entry channels (including facilitating the product availability, alternative finding, initiating and/or multi-tint productions, facilitating the on-time delivery, invoicing process, archiving, etc).
• Prioritize orders in case of shortages as per the customer classification, coordinate return orders and issuing related credit notes.
• Proactively manage the outbound and inbound communication with the customers, ensuring a professional communication level and a great customer experience.
• Any general task and/or activity may be required and related to the above functions in accordance with the business requirements of the company.

Do You Want to Work in an Environment Where All Voices Are Respected?

Reporting to the Regional Customer Care Manager, you will have the outstanding opportunity to agree with a truly exciting team and colleagues from all over the world, working flexibly 3 days at our Hempel's offices located in Athens - Greece or Athens - Palmela - Portugal or and 2 days remotely.

• Experience in lively customer service international environments
• Ability to work as part of a team as well as autonomously.
• Proficient in ERP-systems (Microsoft preferred) and experience with CRM systems.
• Knowledge of the paint sector would be valuable but not required.
• Proficient communication skills in French and English (This requirement is indispensable for the role). If you are Spanish/Portuguese Speaking or possess any other European language we encourage you to apply as well.
• While we value relevant experience and qualifications, meeting every requirement is not mandatory. We inspire all interested candidates to apply, as we believe in considering a diverse range of backgrounds and skills.

Can You Balance Ambition with Care for Your Colleagues?

At Hempel, we believe that exceptional customer care is built on a foundation of key competencies:

• Effective communication skills.
• Problem-solving abilities.
• Empathy and patience.
• Proactiveness and well balance sense of urgency.
• Self-motivation.

Sounds like a match?

To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link 'Apply'.

Attractive salary and compensation and benefits package are also part of the advantages of being part of our team.

Application due

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you're welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We're on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.