Customer Care Team Leader

Κωδ:CCTL-ATH-09

Customer Care Team Leader

Volton Ελληνική Ενεργειακή Α.Ε.

ΑΚΟΛΟΥΘΗΣΕ

251-500

Ενέργεια

Προβολή 8 θέσεων

ΑθήναΤοποθεσία

Αθήνα

πριν 5 ώρες

Ημ. ανάρτησης

πριν 5 ώρες

Με κάποια εμπειρίαΕπίπεδο εμπειρίας

Με κάποια εμπειρία

Πλήρης απασχόλησηΤύπος απασχόλησης

Πλήρης απασχόληση

Τηλεφωνικό Κέντρο / Εξυπηρέτηση ΠελατώνΚατηγορία θέσης

Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών

Εργασία από απόσταση κάποιες ημέρεςΤηλεργασία

Εργασία από απόσταση κάποιες ημέρες

Volton Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the field of Electricity Supply and Trading, in the Gas Energy Sector and Telecommunications (through Orizon).

By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build solid and trustful relationships with its customers. The company's ambition is to become one of the most important companies in the industry and remain at the forefront of developments as the first multiservice provider combining Electricity, Natural Gas and Telecommunications.

As part of its development, Volton strengthens its human resources in Athens and seeks a Customer Care Team Leader to support the growth of Contact Center team.

We are looking for a kind, passionate, self-motivated professional who will join our leadership team.Working in shifts and public holidays, 5 days a week, you will be in charge of the support and development of our customer care representatives throughout their career upskill advancement.Embracing our teamwork culture you will work closely with our Contact Center teams so as to highlight process improvement opportunities, as well as provide feedback about customer care representatives development opportunities.

• Lead a team of 10-15 Customer Care representatives of mixed skillset
• Real-time monitor of the team's performance across touch points Voice, Written, Social
• Lead the daily pre shift briefings
• Support the development of your team of customer care advisors through:
• Contacts quality assurance
• On the job coaching
• One-to-one meetings
• Support the performance management model by achieving agreed KPIs
• Create exceptional customer experiences by actively participating in CX initiatives including but not limited to detractors analysis, voice of the customer, pulse weekly meetings.
• Identify team development opportunities and process improvements
• Manage outbound voice recurring campaigns by leveraging available workforce and real time performance

• Prior working experience of at least 2 years as a customer service team manager in a contact center
• Excellent written and verbal communication skills
• Fluency in English, with additional languages being an advantage
• Passion for providing exceptional customer serviceAbility to inspire and guide a team, delegate tasksAbility to plan, organize, effectively manage time
• Experienced user of CRM software and other customer support tools
• Previews working experience at telco and energy industry in a leadership position
• Flexible on working in shifts, depending on business needs

• Indefinite Contract
• Competitive Compensation: Attractive salary and bonus scheme
• Flexible working model (we prioritize the human to human interaction)
• Health insurance: Group health & medical insurance package
• Access to Volton products exclusively designed for our people
• Continuous training and professional development
• Career path opportunities within Volton Group
• Modern offices with break out rooms, restaurant-coffee shop

Don't miss the chance to join a Great Place to Work-Certified Company that fosters a positive work environment, proudly recognized as a Best Workplace for Women 2025.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site

Σχετικά tags

team leader

customer service supervisor, customer service team leader, customer care supervisor, customer care team leader

εξυπηρετηση πελατων

ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ

Customer Care Team Leader

Volton Ελληνική Ενεργειακή Α.Ε.

ΑΚΟΛΟΥΘΗΣΕ

Αθήνα

πριν 5 ώρες

Με κάποια εμπειρία

Πλήρης απασχόληση