Team Leader with German

2 weeks ago

Athens, Attica, Greece wherewework Hellas Full time €20,000 - €24,000 per year

on behalf of:

Concentrix Greece
We are looking for an enthusiastic
Team Leader
for one of our clients. Join our team of
#GameChangers
in
Athens
and bring out your communications skills in
German
.

Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in
German
.

What we offer:

  • Indefinite contract
  • Competitive remuneration package (14 Salaries/year)
  • Achievable monthly performance bonus
  • Daily meal voucher in Up Hellas Mastercard
  • Private health insurance + Dental Care
  • Opportunities for international Career through Concentrix International Mobility program
  • Employee events
  • Free gym, well-being activities, and a rooftop cinema with Acropolis views
  • Enjoy your lunch break at our brand new corporate cafeteria

What you'll be doing:
Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule
  • German and English proficiency (C1/C2)

Work model : from the office
Location : Athens
Working hours : rotational shifts between 11 am - 10 pm
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Concentrix
Hellas is an equal-opportunity employer
Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Location:

GRC Athens - Minwos 10-16

Language Requirements:

German (Required)

Time Type:

Full time

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