Customer Care Representative II

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
We are hiring a Customer Care Representative to join our dynamic team in Greece. This is an excellent opportunity for an individual who is passionate about providing exceptional service and support to a diverse customer base. You will play a vital role in addressing customer inquiries, resolving issues, and ensuring a seamless experience for our clients. With a customer-first mentality and excellent communication skills, you will have a direct impact on improving customer satisfaction and strengthening our brand presence.

We offer you a position where you can thrive in a fast-paced environment while building strong relationships with customers. You will spend your time communicating with customers via phone, email, and chat, offering solutions to inquiries, and handling a variety of service-related issues. You will be part of a supportive team that collaborates effectively to meet the needs of our clients, and you will work closely with other departments to ensure we exceed customer expectations.

Responsibilities may include the following and other duties may be assigned:

• Provide day-to-day support in Medtronic's Order-To-Delivery processes through analytical and operational support.
• Provide a professional level of support to the customers and Field Sales team.
• Contribute to the company goals in the areas of customer satisfaction and KPIs.
• Be responsible for issue resolution and reactive communication towards the customer/patient.
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects.

Required Knowledge and Experience:

• Experience in an office environment
• Computer literate
• Good communication skills (telephone and email)
• Ability to cope with stressful situations
• Problem solving skills
• Strong customer relationship buildings skills
• Fluent in local language and English
• SAP experience is strongly preferred
• Experience within a Customer Care team is preferred

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here