French Customer Care Representative

2 days ago

Athens, Attica, Greece ManpowerGroup Greece Full time

Do you want to join a rapidly growing company and kickstart your career?

Are you capable of establishing, developing and maintaining positive business and customer relationships?

Ça y est

ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for French Speaking Customer Care Representatives

Company's HQ: Athens

Working Model: Remote or Hybrid in Greece

You will be reporting to: Operations Manager.

What you will do:

Handle customer inquiries via email and chat, giving prompt answers to customer questions.

  More specifically:

·       Provide assistance, resolve complaints, answer questions in the best interest of the customers.

·       Collect prompt and accurate customer feedback

·       Follow communication procedures, guidelines, and policies

·       Keep accurate records of customer interactions and transactions in the CRM system

·       Address and resolve customer complaints or concerns in a professional and timely manner

·       Maintain a high level of company product knowledge to effectively answer customer queries

Requirements

What we are looking for:

·       Native or near-native French speakers

·       Fluency in English

·       Clear Communication Skills

·       Tech savvy/Knowledge of MS office tools

·       Enthusiastic, patient, empathetic, multi-tasking and communicative

Benefits

Compensation package and Benefits:

Competitive compensation

  Rewarding bonus scheme

  Permanent contract

   Private health care benefits

   Daily meal allowance

  Relocation package for candidates outside Greece

Recruitment Process:

·       If you're interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

·      As for the next steps, there will be 2 more interviews with the client either in person or online.

(Recommended: For any questions regarding this opportunity, please contact directly Vassiliki Lampri to the following email: )

You can always check all our roles here:

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

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