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French Customer Service Representative Greece
2 weeks ago
Job Title: French Customer Service Representative – Greece (Hellas)
Location: Athens, Greece
Employment Type: Full-time
Position Overview:
We are seeking a dedicated and fluent French-speaking Customer Service Representative to join our team in Athens, Greece. In this role, you will deliver exceptional customer support to French-speaking clients, addressing their inquiries, resolving issues, and ensuring a positive overall experience. If you are passionate about helping people and enjoy providing excellent service, this position offers a wonderful opportunity to work in a dynamic, international environment in Hellas (Greece).
As a French Customer Service Representative, you will interact with customers through phone, email, and chat, helping them resolve a variety of issues and ensuring their satisfaction.
Key Responsibilities:
- Deliver outstanding customer support to French-speaking clients via phone, email, and chat.
- Address customer inquiries, troubleshoot problems, and provide clear, accurate solutions.
- Resolve complaints in a professional and empathetic manner, ensuring a positive experience for the customer.
- Accurately record customer interactions in the CRM system for tracking and follow-up.
- Meet performance targets, including response times, quality standards, and customer satisfaction goals.
- Collaborate with other team members and departments to ensure smooth and efficient service delivery.
- Stay informed on company products, services, and policies to provide accurate and helpful information.
Skills & Qualifications:
- Native or fluent in French (both written and spoken).
- Previous customer service experience is an advantage, but not essential.
- Strong communication skills with the ability to clearly explain information to customers.
- Excellent problem-solving skills and a customer-centric attitude.
- Detail-oriented and well-organized.
- Ability to thrive in a fast-paced environment and multitask effectively.
- A positive, proactive attitude with a strong willingness to learn.
- Basic proficiency in English is beneficial but not required.
What We Offer:
- Competitive salary based on experience.
- Career growth and professional development opportunities.
- A dynamic, international work environment.
- Comprehensive health and wellness benefits.
- Ongoing training and development programs.
- A supportive team culture with flexible working options.
Location:
- Athens, Greece (Hellas)
If you're passionate about customer service, fluent in French, and excited to join a vibrant team in a beautiful city, apply now to become part of our customer service team in Hellas
