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Customer Care Agent
2 weeks ago
Who are we?
Prosperty is a PropTech company, already present in 4 locations and operating in 2 countries, recognized as the 5th fastest-growing company in Southern Europe We are at the forefront of the PropTech industry, developing innovative solutions to streamline and enhance the real estate experience for all stakeholders. From our cutting-edge property search platform to our advanced property management tools, we are dedicated to improving the efficiency and transparency of the real estate market. With a strong focus on customer satisfaction and a commitment to using the latest technologies, we are poised for continued growth and success.
We are a forward-thinking company that designs and develops state-of-the-art technologies to improve the way people search for, buy, and manage properties. Our team is made up of innovative thinkers and problem solvers who are passionate about making a difference in the industry.
We have been certified as a "Great Place to Work," and we intend to continue to invest in our people, cultivating an excellent work environment with unlimited opportunities to learn and grow.
Join our dynamic PropTech company and be a part of the revolution in real estate technology
For more information, you may visit our website:
Who are we looking for?
As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our Customer Care team. As the
Customer Care Agent
at Prosperty, you will play a crucial role in customer experience, interacting on a daily basis to guide and inform customers through our processes and products using multiple communication channels. You will be the ''voice" of Prosperty through every customer's ears by handling every single communication according to our values.
You will work closely with several departments and teams, working for a common goal to ensure excellent customer service. Being part of a dynamic team, will give you the opportunity to share experience with, broaden your knowledge and unleash your potential.
Key Responsibilities
- Handle inbound and outbound calls to ensure valuable customer service experience
- Text leads for qualification, as to comply to Prosperty KPIs and metrics
- Support Real Estate Sales Consultants by ensuring data validation & quality
- Complete additional assigned tasks, as required, and monitor the smooth completion of requests
- Maintain a high level of quality and productivity, as per department standards
Qualifications & Skills
- At least 1 year of experience in a relative position is a must
- Multitasking and critical thinking for handling all channels of communication
- Strong customer service orientation and a genuine desire to help customers.
- Strong verbal and written communication skills, in both Greek and English.
- Good perception in using customer relationship management(CRM) systems.
- Ability to work in a fast-paced, dynamic environment.
- Bachelor degree will be considered as a Plus.
What We Offer
- Competitive salary
- Training Sessions
- Private Health Insurance
- Laptop
- Transportation (Company Bus)
- A modern, creative and vibrant work environment, certified as a "Great Place to Work"
- Continuous growth and development opportunities
We appreciate all applicants, but only shortlisted candidates will be contacted for an interview.
As a certified Great Place to Work, we take pride in the work we do and the people we work with. Join us
