Customer Service Specialist
1 day ago
Η
Hatzi Filax Group
αναζητά, για λογαριασμό πελάτη της,
μιας δυναμικά αναπτυσσόμενης εταιρείας χρηματοοικονομικών υπηρεσιών,
έναν/μία
Customer Service Representative
.
Ο ρόλος αφορά την επικοινωνία με πελάτες μέσω τηλεφώνου, με στόχο την εξυπηρέτηση, ενημέρωση και υποστήριξή τους σε θέματα που αφορούν τις υπηρεσίες της εταιρείας.
Καθήκοντα
- Επικοινωνία με πελάτες για παροχή πληροφοριών και καθοδήγησης σχετικά με τις υπηρεσίες της εταιρείας.
- Καταγραφή και διαχείριση αιτημάτων με επαγγελματισμό και ευγένεια.
- Συνεργασία με τα υπόλοιπα τμήματα για την άμεση εξυπηρέτηση των πελατών.
- Παρακολούθηση βασικών δεικτών ικανοποίησης πελατών.
Προφίλ Υποψηφίου
- Σπουδές Ανώτερης ή Ανώτατης Εκπαίδευσης.
- Εξαιρετικές επικοινωνιακές δεξιότητες και ευγένεια στην τηλεφωνική επικοινωνία.
- Ομαδικό πνεύμα και διάθεση για μάθηση.
- Προηγούμενη εμπειρία 1-3 ετών. Θα θεωρηθεί επιπλέον προσόν προϋπηρεσία customer service.
Προσφέρονται
- Σταθερό ωράριο (Δευτέρα–Παρασκευή).
- Φιλικό και υποστηρικτικό εργασιακό περιβάλλον.
- Εκπαίδευση και συνεχή επαγγελματική ανάπτυξη.
- Ανταγωνιστικό πακέτο αποδοχών.
Περιμένουμε το βιογραφικό σας
Θα τηρηθεί απόλυτη εχεμύθεια σε όλα τα στάδια της διαδικασίας.
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