ITSM Engineer

6 days ago

Athens, Attica, Greece SYNTAX IT Group Full time €25,000 - €45,000 per year

Join Our Vision for Smarter and Transformative IT Service Management

At SYNTAX IT Group, we're reshaping the way organizations deliver and optimize IT services. As our professional services team continues to grow, we are seeking a motivated and detail-oriented ITSM Engineer passionate about improving service delivery, implementing best practices, and supporting enterprise-level digital transformation initiatives.

If you're excited by modern IT frameworks, enjoy solving meaningful challenges, and thrive in a dynamic and collaborative environment — this is your chance to advance your career while working alongside leading IT experts.

Why SYNTAX?

Meaningful Work: Support enterprise clients in enhancing IT service delivery, governance, and operational excellence.

Supportive Culture: Work with experienced consultants in an environment built on trust, expertise, and shared achievements.

Growth-Focused: Gain hands-on experience with leading ITSM platforms, continuous learning opportunities, and clear development pathways.

Your Role at a Glance

As an ITSM Engineer, you will be responsible for designing, configuring, and supporting IT Service Management solutions aligned with industry best practices. Your responsibilities will include:

Assessing Client Service Operations to identify service improvement opportunities.

Implementing ITIL-aligned processes such as Incident, Change, Problem, Service Catalog, CMDB, or Asset Management.

Configuring and supporting SYNTAX's ITSM platforms and tools across diverse customer engagements.

Collaborating with sales teams on pre-sales activities including solution demos, technical presentations, and Proofs of Concept (PoCs).

What You Bring to the Table

Educational Background: B.Sc. in Software Engineering, Computer Science, Information Systems, or related field (M.Sc. is a plus).

Experience: 2+ years of hands-on experience in ITSM, IT operations, or service delivery roles.

Technical Proficiency:

  • Understanding of ITIL framework and service management principles.
  • Hands-on experience with ITSM platforms (e.g., BMC Helix/Remedy, ServiceNow, Ivanti, Jira Service Management, or similar).
  • Familiarity with enterprise IT environments including networks, systems, and cloud services.

What Sets You Apart

A curious mindset and eagerness to learn.

Excellent communication skills in both Greek and English.

Ability to work both independently and as part of a high-performing team.

A proactive attitude in a fast-paced, client-facing environment.

Are you ready to automate the future with us?

Join SYNTAX and make your next career move a strategic one. Apply now and bring your ideas to life in an environment where innovation meets execution.

Please note that you will be contacted only in case you are shortlisted for an interview. We appreciate your understanding.

The applications will be handled with strict confidentiality.

*Please make sure to read our Recruitment Privacy Policy|

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