Partners Success Manager

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it's our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience.

Our vision is clear: we aspire to simplify shopping, creating a trusted platform where millions discover and fulfill their online shopping needs easily and safely.

Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

How Will You Contribute To Skroutz Vision
We are looking for a Partners Success Manager to join our Commercial Seller Development team.

In this role, you will be responsible for onboarding and developing our new sellers - both Greek and international - ensuring they are well-equipped to succeed on the Skroutz Marketplace. From their very first steps, you'll guide them in understanding and adopting our services and tools (such as Express Delivery, Ads, Deals), while resolving any commercial, technical or content-related challenges ensuring operational excellence and readiness. You will help unlock growth potential, improve assortment quality and performance and turn new sellers into long-term partners.

Your work will have a direct impact on our platform's seller experience and commercial success.

What You Will Be Doing

• Onboard and develop newly activated shops, ensuring smooth integration and effective use of Skroutz's ecosystem
• Educate sellers on best practices for assortment setup, logistics, and service adoption (e.g. Express Delivery, Ads, Deals)
• Identify assortment gaps, improve visibility and discoverability of sellers' products and unlock commercial opportunities
• Collaborate closely with internal teams (Product, Content, Customer Support, Commercial, Training) to resolve seller pain points efficiently
• Design and execute seller communication and growth plans, based on portfolio segmentation and data insights
• Track key performance metrics (Fulfilment Rate, Contact Rate, Order Volume, Adoption KPIs) and proactively intervene where needed
• Ensure sellers are onboarded with quality, speed and efficiency at scale, minimizing friction and maximizing impact
• Contribute to internal process optimization and onboarding automation tools to support a growing and scalable Marketplace

Requirements

• Bachelor's degree in Business Administration, Marketing, or relevant field
• 2+ years of experience in Account Management, Seller Development, eCommerce Operations, or relevant client-facing role
• Fluency in Greek & English language
• Excellent communication and organizational skills
• Analytical mindset with ability to extract insights from data
• Familiarity with CRM and internal support tools (Salesforce, Zendesk etc.)
• Comfortable working cross-functionally and adapting in a fast-paced environment
• Self-starter with problem-solving skills and a customer-first mentality
• Experience with international sellers or marketplaces is a plus

Benefits

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe's fastest growing Marketplaces
• Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
• Competitive full-time salary
• Ongoing training and development
• Access to books, online courses, and relevant resources
• Top of the Line tools and equipment
• Private Medical Plan
• Hybrid Working
• Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
• For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
• Monthly childcare allowance for all Skroutz Parents
• When at the office, we offer free food catering (breakfast & lunch)
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.