Contracts Manager

Big Travel S.A. | Heraklion, Crete

Full-Time | Year-Round Position | Office-Based

About Big Travel

Big Travel S.A. is a leading Destination Management Company specializing in inbound tourism to Greece. We serve Tour Operators, travel agencies, and international partners with comprehensive destination management solutions, maintaining one of the most extensive accommodation portfolios across all Greek destinations. Our B2B-focused approach combines market expertise, competitive contracting, and advanced technology to position us as a strategic partner in the Greek incoming tourism sector.

The Role

We are seeking an experienced
Contracts Manager
to join our professional team at our Heraklion office and play a key role in expanding and managing our accommodation portfolio nationwide. This office-based position requires working from our company headquarters in Heraklion, Crete, with regular travel throughout Greece for property visits and partner meetings. This is a strategic role for an established hospitality professional ready to take the next step in their career, contributing directly to our company's growth and market positioning.

Key Responsibilities

Contract Negotiation & Portfolio Development

• Negotiate favorable terms with hotel partners across Greece, ensuring mutually beneficial and competitive agreements
• Identify, evaluate, and onboard new accommodation partners, expanding our nationwide portfolio
• Manage the complete contracting lifecycle from prospecting through contract renewal

Partner Relationship Management

• Build and maintain strong, long-term relationships with hoteliers and accommodation providers
• Serve as the primary point of contact for contracted partners, providing continuous support and strategic consultation
• Address partner concerns professionally, offering tailored solutions that strengthen collaboration

Systems & Operations Management

• Load and maintain contracts in extranets and internal systems with accuracy and efficiency
• Ensure data integrity across all booking platforms and partner interfaces
• Collaborate with IT and operations teams to optimize contracting processes

Market Intelligence & Reporting

• Monitor industry trends, competitor activity, and regional market conditions to identify opportunities
• Prepare comprehensive monthly and annual contracting reports with performance analysis and actionable insights
• Contribute to strategic planning with data-driven recommendations

Travel & Site Inspections

• Conduct property visits and site inspections across Greek destinations as required
• Evaluate accommodation quality and service standards to maintain portfolio excellence
• Represent Big Travel professionally in partner meetings and industry events

Required Qualifications

Education & Experience

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, or related field
• Minimum 2 years of proven experience
  in a contracting, sales, or partnership role within a travel agency, tour operator, or DMC
• Demonstrated track record in hotel contract negotiation and partner relationship management
• Hands-on experience with extranet systems
  , contract loading, and multi-platform management

Technical Competencies

• Expert-level proficiency in extranet platforms and booking systems
• Strong command of Microsoft Office Suite and ERP systems
• Familiarity with NS programs or similar DMC/Tour Operator software is highly advantageous
• Comfortable with technology and digital tools for contract management

Core Skills & Attributes

• Exceptional written and verbal communication skills in English
  (C1/C2 level required)
• Additional foreign language(s) considered a strong asset
• In-depth knowledge of multiple Greek destinations and accommodation market (not limited to a single region)
• Outstanding organizational skills with methodical attention to detail
• Strong negotiation abilities and solution-oriented mindset
• Proven ability to work collaboratively within cross-functional teams
• Self-motivated with excellent task follow-up and accountability
• Outgoing personality with strong interpersonal and networking capabilities
• Flexibility to travel throughout Greece as business needs require

Ideal Candidate Profile

We are looking for a mid-career professional with established contracting experience who is ready to advance to a more senior role with greater responsibility and strategic impact. You thrive in a dynamic B2B environment, have a comprehensive understanding of the Greek accommodation landscape, and are eager to contribute to a company with ambitious growth plans.

What We Offer

• Stable, year-round employment
  with a leading company in the Greek tourism sector
• Competitive compensation package
  reflecting your experience and expertise
• Opportunities for professional growth within an expanding organization
• Regular travel opportunities to explore properties and destinations across Greece
• Engagement with international partners and industry networks
• Supportive, professional work environment with a dedicated team
• Continuous professional development through training, workshops, and industry certifications
• Modern workplace tools and systems that enable efficient work

Application Process

If you are an experienced contracting professional looking for your next career move with a dynamic and growing DMC, we want to hear from you.

To apply, please send your CV and a brief cover letter to:

Please include "Contracts Manager Application" in the email subject line.

Big Travel S.A. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.