Hotel Manager

NEMA Design Hotel & Spa – a luxurious, adults-only, 5-star boutique property in Chersonissos, Crete – offers an exclusive blend of high-end design and exceptional guest service. In 2026, 35 brand-new suites will be unveiled at Nema Design Hotel & Spa, elevating the guest experience to new heights of comfort and design. EÉSO by Nema Design Hotel & Spa represents the pinnacle of sophistication, where the 4+1 elements of life are seamlessly interwoven into a fusion of contemporary elegance and boho-chic style. This visionary project sets a new benchmark for modern hospitality, embodying a commitment to unforgettable experiences. A hotel within a hotel, this is the future. This is EÉSO.

We prioritize investing in our people, who are at the heart of the guest experience. Here, your day is about creating memorable moments for our guests and shaping an amazing future for yourself. Join us and bring our vision to life.

Would you like to step into this journey?

Position:
Hotel Manager

Department: Administration & General

Reporting: Owner/Managing Director

Duties & Responsibilities:

• Oversees daily operations functions of the hotel according to the Organizational chart.
• Holds regular briefings and meetings with all head of departments to overview performance and propose corrective actions
• Ensures full compliance to Hotel operating controls, SOP's, policies, procedures, and brand standards.
• Leads all key property issues including capital projects, customer service and refurbishment.
• Handles complaints and oversees service recovery procedures
• Responsible for the achievement of hotel's annual Operating Budget, Marketing & Sales Plan
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest of the hotels and management.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitors hotel's business reports on a daily basis and takes decisions accordingly.
• Ensures that monthly financial outcomes for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Prepares in cooperation with consulting company various reports for the owners and stakeholders.
• Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring key staff and monitors HR procedures in cooperation with HODs
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Leads in all aspects of business planning.
• Responds to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, GDPR, fire regulations and other legal requirements.
• Responsible for the supervision and annual certification of the company's quality systems (ISO 9001, ISO 14001, ISO 22000, Green Key, Greek Breakfast, Covid Shield)
• Implements in-house marketing and PR actions.

Prerequisites:

• The ideal candidate is a highly intelligent hotel professional with outstanding skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights.

Education:

• Bachelor of Science degree in Hospitality, Business Management, or similar course of study. Master's Degree or MBA strongly desirable.
• At least five years of experience at the General Manager level position, with significant luxury and international experience, demonstrating organizational leadership experience.
• Excellent knowledge of English
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Integrity, reliability and accurate reporting
• Strong people management experience
• Flexibility, Multitasking & Ability to solve complex problems
• In-depth understanding of hospitality industry
• Strategic thinking skills and high level of negotiation skills
• Ability to turn a basic idea/target into a work plan and the ability to carry out that plan
• Demonstrated decision making skills and ability to adapt to changing demands, resolve issues of the day, and maintain strategic direction
• Effective team-building skills, the ability to influence and lead people and establishing a motivational work environment
• Demonstrated effectiveness in communication, resolving conflicts, decisiveness, commitment to company objectives

The company offers:

• Competitive remuneration package
• Mobile phone & laptop
• Prospects of evolution within a challenging working environment
• We handle all applications with absolute confidentiality.