Head of Customer Success

1 week ago

Athens, Attica, Greece Palowise Full time €40,000 - €80,000 per year

Are you driven by data and obsessed with delivering client impact? Do you thrive at the intersection of social media intelligence, digital marketing, and strategic client partnerships? Palowise is looking for a
Customer Success Director
to lead our Customer Success team and elevate our client experience to new heights.

At Palowise, we harness the power of technology and social intelligence to decode digital conversations and deliver insights that shape tomorrow's strategies. If you're ready to lead with purpose and turn data into action, we want to hear from you.

What You'll Do

  • Own the client relationship
    : Build and maintain trusted partnerships with key accounts, ensuring consistent delivery of value and measurable impact.
  • Lead the CS team
    : Manage and mentor a team of Customer Success Executives, driving excellence in project execution and client servicing.
  • Design project frameworks
    : Define methodologies, ensure data integrity, and tailor approaches to meet client objectives.
  • Shape our offerings
    : Collaborate with product and strategy teams to evolve our services in line with market trends and client needs.
  • Drive product launches
    : Oversee rollout of new services and tools, ensuring alignment with client expectations and competitive positioning.
  • Collaborate cross-functionally
    : Work closely with engineering to co-develop internal tools and techniques that enhance delivery and insight generation.
  • Deliver insights with impact
    : Present findings and strategic recommendations to clients, translating data into actionable business decisions.

What You Bring

  • 6+ years of experience in
    social media analytics
    ,
    digital marketing
    , or 
    client services
    .
  • Proven leadership experience in managing teams and delivering complex projects.
  • Strong analytical mindset with the ability to extract and communicate insights from data.
  • Bachelor's or Master's degree in Marketing, Communications, Business, or related field.
  • Fluency in
    Greek and English
    (written and spoken).
  • Excellent communication and relationship-building skills.
  • Familiarity with BI tools (e.g.,
    Power BI
    ) and data languages (
    Python, R, SAS, SQL
    ) is a strong plus.
  • Passion for digital culture, emerging trends, and the evolving social media landscape.

What We Offer

  • Competitive compensation tailored to your experience and impact.
  • Continuous learning and professional development.
  • Clear career progression and growth opportunities.
  • A collaborative, modern work environment in the heart of Athens.
  • Hybrid work flexibility to support your productivity and lifestyle.

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