Dutch Speaking Customer Service for Biotechnology industry
1 week ago
Mercier Consultancy MD is thrilled to announce an opening for Dutch Speaking Customer Service Representatives in the biotechnology industry. This is a unique opportunity to become part of a forward-thinking team dedicated to enhancing the customer experience within the dynamic field of biotechnology. In this role, you will provide critical support to clients and partners engaging with our biotechnology products and services, using your fluency in Dutch to ensure clear and effective communication.
Key Responsibilities
- Manage customer inquiries regarding biotechnology products and services via phone, email, and chat in Dutch
- Educate clients on product features, usage, and compliance with regulations
- Assist in troubleshooting issues and coordinating with technical teams for solutions
- Document customer interactions accurately and follow up to ensure satisfaction
- Work collaboratively with sales and product teams to improve customer experience
- Participate in training sessions to enhance knowledge of biotechnology advancements
Requirements
- Fluency in Dutch (oral and written) is essential; English proficiency is advantageous
- Previous experience in customer service, preferably in biotechnology or a related field
- Strong communication and interpersonal skills
- Ability to explain complex information in a clear and approachable manner
- Exceptional problem-solving skills and a customer-centric mindset
- Proficient in using customer service software and CRM applications
- Willingness to work flexible hours, including weekends if necessary
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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