
Customer Service Operator
1 week ago
We are Pierre Fabre Greece, an affiliate of Pierre Fabre Group .
Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world and the 2nd largest private French pharmaceutical group.
Pierre Fabre, which has always been based in the Languedoc-Roussillon-Midi-Pyrénées region in southern France, has subsidiaries in 43 countries and distribution agreements in over 130 countries. Pierre Fabre Laboratories employs some 13,000 people worldwide.
The company's products represent a continuum ranging from prescription drugs, dermo-cosmetics (Avène, Ducray, A-Derma...), to consumer health care (family health care, oral care and natural health) and oncology.
Your mission- Σύμβαση αορίστου διάρκειας για το τμήμα του Customer Service, μέλος της τοπικής ομάδας των Operations (Supply & Demand Planning, Logistics, Customer Service).
- Τακτική επικοινωνία με πωλητές, πελάτες και κέντρο διανομής (3PL), διαχείριση των παραγγελιών πώλησης και εισαγωγή τους στο τοπικό σύστημα ERP.
- Διαχείριση τυχόν προβλημάτων στη διανομή, επίλυση και εποπτεία για την διασφάλιση του υψηλού επιπέδου Service Level.
- Καταχώρηση δεδομένων και συντήρηση των master data (point of sales info, product info).
- Καταχώρηση των εμπορικών πολιτικών στο σύστημα (εκπτώσεις, προωθητικές ενέργειες), εξασφάλιση της εφαρμογής των promotional campaigns.
- Εφαρμογή των διαδικασιών των Global Operations για την επίτευξη των στόχων και KPIs του ομίλου, συντηρώντας διάφορα reports (Orders volume, Service Level, Stock reports, Claim rate)
Απαιτούμενα προσόντα
- Απόφοιτος ΑΕΙ/ΤΕΙ Οικονομικών σχολών, Διοίκησης Επιχειρήσεων, ή Logistics
- Καλό χειρισμό Η/Υ και εργαλείων MS Office (Outlook, Excel, Powerpoint).
- Πολύ καλό επίπεδο Αγγλικών. Η γνώση Γαλλικών αποτελεί ανταγωνιστικό πλεονέκτημα
Χαρακτηριστικά υποψηφίων
- Άνεση στην επικοινωνία
- Επαγγελματισμός
- Ομαδικότητα
- Όρεξη για μάθηση
The job opening represents an opportunity to enter a global pharmaceutical and dermo-cosmetics organization, working within an established and competitive environment.
We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.
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