Exports Customer Service coordinator

Are you a brilliant mind with an interest in Exports and B2B Customer Service? Would you like to challenge yourself in a dynamic international environment? Ecolab is looking for an Exports Customer Service Coordinator (B2B) who can efficiently handle all our exports processes, contributing to the ongoing success of the company.

This is a great chance to get involved supporting international customers in an internal customer service role

Company profile

A trusted partner at nearly three million customer locations, Ecolab (NYSE:ECL) is the global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. With annual sales of $15billion and more than 47,000 associates, Ecolab delivers comprehensive solutions, data-driven insights, and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality, and industrial markets in more than 170 countries around the world.

Imagine a future where your career not only propels you forward but also contributes to a greater purpose. Ecolab Greece is proud to be a Great Place to Work- Certified Company

Our associates have spoken and recognised outstanding employee experience. When you join Ecolab, you're not only contributing to a company that's making a global impact—you're also becoming part of a team dedicated to fostering outstanding workplaces for all our associate

The Role

Join our B2B Customer Service team as an Exports Customer Service Coordinator (B2B) based in our Headquarters at Chalandri, Attica. As a team, we strive to exceed our objectives to help drive greater customer satisfaction

What you will do

• Manage all exports process (customs processing, creation, and timely submission of all necessary international shipping documents etc.)
• Coordinate with internal and international teams and third-party agents to ensure that shipments are planned and completed efficiently
• Place & process orders in SAP, monitor order status, handle customer requests and inquiries.
• Provide end-to-end customer service from order taking to invoicing
• Contact 3PLs and Sales team to provide knowledgeable information to customers.
• Contribute to team KPIs and ensure compliance with external & internal auditing requirements.
• Provide overall reliable customer service in area of responsibility & back up in other areas of the department such as Returns from customers, Mechanical Equipment on Loan, Exports, Department Reporting and Billing.

Qualifications & Skills

• University Degree in Business Administration, Logistics, Maritime Studies, Shipping, or other relevant area.
• Minimum 3 years of working experience in exports in B2B Customer Service ideally in a multinational company
• Industry experience in Shipping, Logistics or Chemicals is highly desirable
• Proficient with SAP
• Proficient with Microsoft Office especially with Excel (e.g. vlookup, Pivot Tables, reporting etc.)
• Excellent knowledge of English language (verbal & written communication)
• Sufficient knowledge of international commercial terminology, export/ shipping terminology, customs & export procedures
• Ability to interact professionally with others and work independently in a fast-paced environment.
• Strong problem solving and interpersonal skills.

What's in it For You:

• Competitive compensation & full benefits package (bonus, monthly meal allowance (meal card), hybrid working model, private health insurance for employee & family members, employee pension savings plan, free Ecolab products, Employee Assistance Program etc.)

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement on the basis of individual qualifications and job performance.

All applications will be treated with confidentiality.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.