Operations Supervisor

2 weeks ago

Athens, Attica, Greece OPTIMAL - Human Reinforced Full time €35,000 - €45,000 per year

Optimal,
on behalf of its client,
a well-established premium clothing brands company
, is seeking an
Operations Supervisor
, based in
Athens.

Scope of Role

The Operations Supervisor will be responsible for coordinating and overseeing the company's daily e-commerce, warehouse, and office operations. The role focuses on ensuring smooth processes, supporting customer satisfaction, and fostering collaboration between departments to maintain efficiency and business continuity.

Main Responsibilities

  • Develop and implement strategies to improve the end-to-end e-commerce customer journey, ensuring high levels of satisfaction and loyalty.
  • Oversee order fulfillment, warehouse, and office operations, ensuring accuracy, timeliness, and efficiency.
  • Monitor inventory levels, ensuring optimal stock availability while minimizing shortages and excess.
  • Leverage customer data analysis to identify trends, preferences, and challenges, making data-driven decisions to enhance performance.
  • Handle customer inquiries and complaints, providing prompt and effective solutions.
  • Collaborate closely with marketing, supply chain, and customer support teams to ensure smooth cross-functional operations.
  • Stay informed on industry trends, technologies, and best practices, applying relevant initiatives to improve efficiency, reduce costs, and increase revenue.

Requirements

  • Bachelor's degree in Business, Logistics, or related field.
  • 2–3 years of experience in e-commerce operations or a similar role.
  • Strong knowledge of e-commerce platforms, ERP systems, and operational best practices.
  • Excellent command of English and MS Office.
  • Proven ability to design and implement initiatives that improve customer experience.
  • Strong interpersonal and communication skills, with adaptability and flexibility to thrive in a dynamic e-commerce environment.

What the Company Offers

  • Competitive remuneration package.
  • Modern and pleasant working environment within a dynamic organization.
  • Opportunities for continuous personal and professional development.

About Optimal

Since 2005, Optimal has provided unparalleled, bespoke HR services to large organizations and SMEs operating in the EMEA region. We pride ourselves on delivering a 360° business support platform to our clients through 6 service divisions:

  • Talent Acquisition
  • HR Strategy & Talent Development
  • Learning & Development
  • Workforce Management
  • Recruiting
  • Outplacement

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