Head of Digital Experiences

We are #OPAP

We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented. Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently

At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025 A certification that underlines our commitment to providing a workplace that stands out.

So, what's the challenge...

As the Head of Digital Experiences, you will lead and align cross-functional digital experience teams to define, elevate, and ensure the delivery of seamless, data-informed, and customer-centric digital journeys across all commercial initiatives, while ensuring compliance with respective regulatory and compliance frameworks. 

Your day to day will include:

• Shaping and implementing the digital experience strategy across all channels, aligning with business goals and customer expectations
• Designing and optimizing customer journeys and product experiences, ensuring usability, accessibility, and operational excellence across digital touchpoints
• Collaborating with CX, Marketing, and Communications teams to deliver integrated and engaging digital propositions
• Monitoring digital experience KPIs and leveraging UX research, analytics, SEO, and data-driven insights to drive continuous improvement
• Leading the execution of the digital engagement roadmap, including corporate websites, infotainment platforms, and gamification tools
• Managing vendors, budgets, and contracts to ensure efficient delivery and high-quality outcomes
• Coaching and supporting your team, fostering skill development, goal achievement, and a strong digital culture
• Staying ahead of global trends and best practices and evaluating new technologies and approaches for potential adoption at OPAP

What you need to succeed:

• BSc in Digital Marketing, Design, Business Administration, Computer Science, or a related field
• MSc Degree in relevant discipline
• 10+ years in digital experience leadership, with prior responsibility for multi-disciplinary teams in UX, research, analytics, or digital product design
• Strong expertise in UX strategy, digital analytics, SEO, and agile methodologies, with a strategic mindset and hands-on understanding of digital product lifecycles and customer journeys
• Proven ability to influence stakeholders and drive organizational change, aligning teams and embedding customer experience into go-to-market strategies
• Customer-first and innovation-driven approach, with creative thinking and adaptability to evolving business needs
• Excellent leadership, communication, and collaboration skills, with the ability to engage effectively across all levels, including executive stakeholders
• Highly organized and detail-oriented, with the ability to manage multiple projects under pressure and deliver within tight deadlines
• Fluent in English

What's in it for you?

• An award-winning working environment 
• State of the art facilities including gym & restaurant 
• Hybrid working model 
• Competitive salary package and bonus scheme 
• Health insurance coverage & Pension Plan 
• Monthly food allowance 
• Continuous learning with classroom/digital trainings by OpapAcademy 
• Internal Career Opportunities 
• Well-Being Activities 

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you