German Speaking Remote Support Specialist

4 days ago

Greece Patrique Mercier Recruitment ES Full time

Patrique Mercier Recruitment ES is on the lookout for a German Speaking Remote Support Specialist to join our enthusiastic team If you are driven by providing excellent customer service and enjoy helping others, this role is a fantastic opportunity to utilize your language skills while working from the comfort of your home. Your main focus will be to assist our German-speaking clients in resolving their queries and enhancing their experience with our products.

Your Key Responsibilities
  • Deliver high-quality remote support to German-speaking customers through various communication channels.
  • Troubleshoot and resolve a range of customer inquiries and issues efficiently.
  • Guide clients through product features, helping them to make the most of our offerings.
  • Document all customer interactions accurately to facilitate continuous improvement.
  • Work closely with team members to identify areas for enhancing service quality.
  • Engage in ongoing training to keep your skills and knowledge up to date.
Requirements
  • Fluency in German (both spoken and written) is required. Please ensure that your nationality and native language are clearly stated in your C.V. and/or Cover Letter.
  • Excellent communication and customer service skills.
  • Technical aptitude with strong problem-solving capabilities.
  • Experience in remote support or customer service is a plus but not essential.
  • Ability to work independently and manage your time effectively in a remote environment.
  • A strong commitment to delivering positive customer experiences and building rapport.
  • A proactive attitude towards learning and the desire to grow within a collaborative team
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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