German Speaking E-commerce Support Specialist

4 days ago

Greece Patrique Mercier Recruitment ES Full time

Patrique Mercier Recruitment ES is excited to offer an amazing opportunity for a German Speaking E-commerce Support Specialist to join our dedicated team This role is designed for individuals who have a passion for providing excellent customer service in the e-commerce realm. If you are fluent in German and have a knack for problem-solving, we would love to have you on board

As a German Speaking E-commerce Support Specialist, you will serve as the first point of contact for our German-speaking customers, assisting them with inquiries, resolving issues, and ensuring a seamless shopping experience through our platform. Your communication skills and commitment to customer satisfaction will be key in enhancing our customers' online shopping journeys.

Your Responsibilities
  • Provide outstanding e-commerce support to German-speaking customers via email, chat, and phone.
  • Troubleshoot and efficiently resolve customer inquiries related to orders, payments, and product information.
  • Guide customers through the online shopping process and provide assistance as needed to enhance their experience.
  • Document customer interactions and feedback to contribute to ongoing service improvements.
  • Collaborate with team members to streamline operations and enhance customer service processes.
  • Stay informed about product offerings and engage in continual training to remain knowledgeable about e-commerce trends.
Requirements
  • Fluency in German (both spoken and written) is essential.
  • Your nationality and native language should be clearly stated in your C.V. and/or Cover Letter.
  • Strong customer service skills with a focus on effectively resolving issues.
  • Experience in e-commerce support or relevant customer service roles is advantageous.
  • Technical proficiency in navigating online platforms and troubleshooting issues.
  • A self-motivated individual able to work independently in a remote environment.
  • Excellent organizational skills and attention to detail.
  • A positive mindset and a true passion for supporting clients to ensure their satisfaction and success.
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year
  • · Fully Paid Relocation Package ( flight, transfer and 4 weeks in hotel )
  • · Free Greek Lessons, discounts and other perks

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