French Speaking Remote Support Specialist

4 days ago

Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is delighted to offer a position for a French Speaking Remote Support Specialist. This role is perfect for individuals who are dedicated to delivering outstanding customer service and technical support to French-speaking clients. As a remote support specialist, you will ensure a positive user experience by efficiently addressing inquiries and resolving technical issues.

Responsibilities
  • Provide high-quality support to French-speaking customers through various remote communication channels such as phone, email, and chat.
  • Diagnose and resolve a variety of technical issues related to software, hardware, and applications.
  • Guide customers through troubleshooting steps, offering clear and effective solutions.
  • Document all support interactions accurately and maintain detailed records within the support management system.
  • Collaborate with technical teams to escalate and resolve complex issues in a timely manner.
  • Follow up with clients to ensure their concerns are addressed and that they are satisfied with the solutions provided.
  • Stay informed about product updates and industry developments to offer knowledgeable support.
Requirements
  • Fluency in French and English, with strong communication skills both verbally and in writing.
  • Previous experience in customer service or technical support is preferred.
  • Excellent problem-solving skills and ability to troubleshoot effectively.
  • Strong customer service orientation and outstanding interpersonal skills.
  • Familiarity with remote support tools and experience with CRM systems is a plus.
  • Ability to work independently and efficiently manage tasks in a remote work environment.
  • A passion for technology and a commitment to ongoing professional development in the tech industry.
Benefits
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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