Senior ITSM Tooling Specialist

2 days ago

Athens, Attica, Greece NTT Data Full time €60,000 - €80,000 per year
Your role:
  • Configure and maintain monitoring platforms (Tivoli, Dynatrace, and others).
  • Develop custom dashboards, alerts, and reports for infrastructure and application monitoring.
  • Integrate monitoring tools with ITSM platforms (e.g., ServiceNow, SMT).
  • Analyze performance data and provide recommendations for optimization.
  • Collaborate with infrastructure, application, and DevOps teams to define monitoring requirements.
  • Support incident and problem management by providing root cause analysis.
  • Maintain documentation and knowledge base for monitoring configurations and procedures.
  • Participate in on-call rotations and support 24/7 monitoring environments.
Your profile:
  • Bachelor's degree in Computer Science, Information Systems, or related field.
  • 10 years of experience with ITSM platforms, especially ServiceNow and/or SMT.
  • Strong understanding of ITIL v4 processes.
  • Experience with scripting (JavaScript, PowerShell) and REST APIs.
  • Familiarity with CMDB, AIOps, and automation tools.
  • Excellent analytical, communication, and documentation skills.
  • ServiceNow certifications (e.g., CSA, CIS-ITSM) are a plus.
  • Strong troubleshooting and analytical skills.
  • Ability to work collaboratively in a team environment.
  • High attention to detail and commitment to operational excellence.
  • Fluency in English (B2 level minimum); knowledge of another European language is a plus.
  • EU citizenship is required.
Benefits:
  • Competitive compensation package
  • Laptop & mobile subscription
  • Monthly meal vouchers
  • Allowance for home office set-up equipment
  • Health and life insurance for you and your family
  • A mentor to support you with your employee experience
  • Continuous learning opportunities & sponsored certifications (Udemy, languages etc.)
  • Clear career paths & a developmental 360° feedback framework
  • An international dynamic within a fast-paced working environment
  • The opportunity to work in a diverse environment with talented colleagues

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