Corporate & M.I.C.E. Consultant

3 days ago

Athens, Attica, Greece Mideast Travel Worldwide Full time

COMPANY DESCRIPTION

Mideast Travel Worldwide is an award-winning travel agency in Greece operating in the Travel and Tourism Industry for 42 years. The company offers a variety of travel services, from leisure travel to luxury tourism, planning of Meetings, Incentives, Congress & Events (M.I.C.E.), business travel and destination management in Greece. Moreover, Mideast Travel organises weddings and private events and owns a fleet of luxury cars. In 2016, the company launched the online booking platform, The Booking Expert, for B2B travel agents and in 2021, opened online services for everyone.

ROLE SUMMARY

Mideast Travel is currently looking to add a team member in the Corporate & M.I.C.E. department, responsible for booking clients' travel arrangements and M.I.C.E. requests.

KEY RESPONSIBILITIES

  • Receive & process incoming calls, emails & other requests
  • Handle clients' requests based on their travel policy, specifications and needs
  • Consult the travellers for the travel documents required in each country
  • Manage any flight cancellations, rebooking's and force majeure situations
  • Organize and manage group bookings
  • Organize and manage events
  • Create and update the client's profile and data
  • Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Report technical issues and other problems
  • Prepare company & client offer presentations
  • Back-office duties and updates
  • Account handling from the minute an inquiry arrives until the guest's return.
  • Assist with the organization of on-site events, such as weddings and corporate retreats.

SKILLS REQUIRED

  • Mandatory 3+ years' experience in ticketing ( Amadeus & airlines platforms)
  • Knowledge of hotel bookings and reservations handling
  • Knowledge in boat ticket issuance, car rentals
  • Knowledge in back-office software – Panasoft
  • Excellent verbal and written English skills
  • Proficient in MS Office.
  • Strong analytical, organizational, and creative thinking skills.
  • Excellent communication, interpersonal and customer service skills
  • Problem-Solving Skills
  • Team oriented

Why Join the Mideast Team:

  • Opportunity to be a part of a passionate team dedicated to creating extraordinary travel experiences
  • Competitive compensation package
  • Collaborative and supportive work environment valuing innovation and growth
  • Access to industry resources and ongoing training to enhance your skills

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