Service Coordinator

1 week ago

Piraeus, Attica, Greece Navarino Full time €30,000 - €40,000 per year


What will you be doing?
  • Receive and log service inquiries and requests in the company's electronic system
  • Ensure that services are delivered on time and meet customer requirements
  • Act as the main point of contact for customers regarding service inquiries, updates, and issue resolution
  • Maintain regular communication with customers to provide status updates on ongoing service tasks
  • Coordinate and schedule service visits, ensuring that all team members are informed of their daily tasks
  • Liaise with subcontractors to obtain service offers, manage service schedules, and ensure proper execution of services
  • Evaluate subcontractor performance and maintain an up-to-date list of approved vendors
  • Ensure that all subcontracted services meet the company's standards and customer expectations
  • Oversee and monitor the execution of services to ensure they align with customer specifications and quality standards
  • Maintain accurate service records, including job completion details, customer feedback, and any follow-up actions required
  • Work with the Logistics team to ensure the timely delivery of parts, equipment, and tools needed for service calls
  • Maintains good knowledge of the Navarino Elements electronic systems and databases
  • Maintains in depth knowledge of Navarino Elements products and services and maintains good communication and cooperation with other departments

Requirements
  • University degree or equivalent
  • Fluent in written and spoken English
  • Ability to work well in teams
  • Excellent customer communication skills
  • Ability to work under tight deadlines
  • Good organization and coordination skills

Benefits
  • An attractive financial package
  • Excellent working conditions with a good work-life balance
  • Personal development and training opportunities to build your professional growth, skills, and knowledge

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