
Customer Service Officer
2 days ago
Κωδ:CS092025
Customer Service Officer
CMA CGM HELLAS SA
51-100
Ναυτιλία
Προβολή 1 θέσεων
ΠειραιάςΤοποθεσία
Πειραιάς
πριν μία ώρα
Ημ. ανάρτησης
πριν μία ώρα
Με κάποια εμπειρίαΕπίπεδο εμπειρίας
Με κάποια εμπειρία
Πλήρης απασχόλησηΤύπος απασχόλησης
Πλήρης απασχόληση
Άλλη κατηγορίαΚατηγορία θέσης
Άλλη κατηγορία
CMA CGM GREECE is a wholly owned subsidiary of the CMA CGM Group, representing the interests of CMA CGM in Greece. It has currently presence in the two largest ports of Greece, Piraeus & Thessaloniki, offering 30 Line services. CMA CGM GREECE has the best solution for your cargo transport needs and offers top quality services, combining performance, reliability, and quality, through a team of motivated industry professionals.
We are looking for a well-organized, self-motivated and detail-oriented Customer Service Officer to join our Customer Care team, in Piraeus office. As a Customer Service Officer, you will help uphold our service standards and support the efficiency of our shipping activities.
Responsibilities & Duties
- Handle and coordinate customer queries related to shipments
- Monitor shipment progress, customer status, and delivery tracking
- Promote relevant products or services during customer interactions
- Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.
- Collaborate with internal teams to ensure issue resolution and excellent service
- Promote digital experience and educate customers to fully move to digital journey
- Collaborating with other departments and manage communication between Different Teams (Agency, Head-Office, Customers etc.)
Requirements & Qualifications:
- University degree in Maritime, Business Administration or a related field
- Up to 5 years of experience in a similar role within the shipping industry
- Excellent command of Greek and English (written and spoken)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Strong communication skills, both written and verbal
- A solutions-oriented, proactive team player
- Solid knowledge of geography (shipping-related)
Benefits
- Competitive remuneration package
- Career development and growth opportunities
- Private health insurance and additional benefits
- A supportive, collaborative and international work environment
Σχετικά tags
customer experience
customer service agents
customer success
customer support
customer care specialist
customer care experience
customer care agent
customer care
container logistics , transports , shipping , trading
shipping
maritime
maritime industry
container
logistics
cargohandling
international transports
supply chain
containers
logistics coordinator
customer satisfaction
complain handling
customer complaints
shipping agency
maritime company
ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ
Customer Service Officer
CMA CGM HELLAS SA
Πειραιάς
πριν μία ώρα
Με κάποια εμπειρία
Πλήρης απασχόληση
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