Customer Service Officer

3 days ago

Piraeus, Attica, Greece CMA CGM HELLAS SA Full time €45,000 - €55,000 per year

Κωδ:CS092025

Customer Service Officer

CMA CGM HELLAS SA

51-100

Ναυτιλία

Προβολή 1 θέσεων

ΠειραιάςΤοποθεσία

Πειραιάς

πριν μία ώρα

Ημ. ανάρτησης

πριν μία ώρα

Με κάποια εμπειρίαΕπίπεδο εμπειρίας

Με κάποια εμπειρία

Πλήρης απασχόλησηΤύπος απασχόλησης

Πλήρης απασχόληση

Άλλη κατηγορίαΚατηγορία θέσης

Άλλη κατηγορία

CMA CGM GREECE is a wholly owned subsidiary of the CMA CGM Group, representing the interests of CMA CGM in Greece. It has currently presence in the two largest ports of Greece, Piraeus & Thessaloniki, offering 30 Line services. CMA CGM GREECE has the best solution for your cargo transport needs and offers top quality services, combining performance, reliability, and quality, through a team of motivated industry professionals.

We are looking for a well-organized, self-motivated and detail-oriented Customer Service Officer to join our Customer Care team, in Piraeus office. As a Customer Service Officer, you will help uphold our service standards and support the efficiency of our shipping activities.

Responsibilities & Duties

  • Handle and coordinate customer queries related to shipments
  • Monitor shipment progress, customer status, and delivery tracking
  • Promote relevant products or services during customer interactions
  • Contact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.
  • Collaborate with internal teams to ensure issue resolution and excellent service
  • Promote digital experience and educate customers to fully move to digital journey
  • Collaborating with other departments and manage communication between Different Teams (Agency, Head-Office, Customers etc.)

Requirements & Qualifications:

  • University degree in Maritime, Business Administration or a related field
  • Up to 5 years of experience in a similar role within the shipping industry
  • Excellent command of Greek and English (written and spoken)
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Strong communication skills, both written and verbal
  • A solutions-oriented, proactive team player
  • Solid knowledge of geography (shipping-related)

Benefits

  • Competitive remuneration package
  • Career development and growth opportunities
  • Private health insurance and additional benefits
  • A supportive, collaborative and international work environment

Σχετικά tags

customer experience

customer service agents

customer success

customer support

customer care specialist

customer care experience

customer care agent

customer care

container logistics , transports , shipping , trading

shipping

maritime

maritime industry

container

logistics

cargohandling

international transports

supply chain

containers

logistics coordinator

customer satisfaction

complain handling

customer complaints

shipping agency

maritime company

ΠΕΡΙΛΗΨΗ ΘΕΣΗΣ

Customer Service Officer

CMA CGM HELLAS SA

Πειραιάς

πριν μία ώρα

Με κάποια εμπειρία

Πλήρης απασχόληση

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