
Documentation Officer
1 week ago
CMA CGM GREECE is a wholly owned subsidiary of the CMA CGM Group, representing the interests of CMA CGM in Greece. It has currently presence in the two largest ports of Greece, Piraeus & Thessaloniki, offering 30 Line services. CMA CGM GREECE has the best solution for your cargo transport needs and offers top quality services, combining performance, reliability, and quality, through a team of motivated industry professionals.
We are seeking for a dynamic, communicative and customer-service oriented "Documentation Officer" (specialized in freighting, auditing, invoices disputes) to join our Customer Care team, in Piraeus office.
Responsibilities & Duties:
- Coordinate internally and/or respond to customer queries related to invoices disputes
- Root cause follow up and proactive work to fix recurrent issues
- Coordinate with ssc/gbs teams, ensure timely resolution of difference in invoicing
- Credit notes issuance & invoicing
- Communication with customers about end to end resolution
- Coordinate with commercial team about disputes resolution
- Follow up idle full shipments
- Coordination with idle full related parties
Requirements & Skills:
- University Degree in Maritime and/or Business Administration or relevant Degree
- Up to 5 years in a relevant role
- Strong verbal/written communication & negotiation
- Excellent Command of Greek & English Language
- Proficient in Microsoft Office
- Sufficient geography knowledge
- Time management & self-motivation
Benefits
- Competitive remuneration package
- Career development opportunities
- Private life/medical insurance & extra benefits
- Excellent work environment
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