Groups & Events Coordinator - Donkey Hotels

24 hours ago

Athens, Attica, Greece DONKEY HOTELS AE Full time €25,000 - €35,000 per year
Description

Reports To: Group Director of Sales (Groups and conferences)

Based at: InterContinental Athens

Groups & Events Coordinato

Key Responsibilities:
  • Communicate & liaise with customers and e-mail.
  • Handle all incoming inquiries from clients via phone, email and other communication channels, ensuring prompt and professional responses
  • Confirm bookings, manage cancellations and process modifications to reservations
  • Conduct site inspection of the hotel
  • Maintain client contact database in Delphi
  • Administrative support to Groups & Events team
  • Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
Requirements:
  • Degree in Hotel Management/Tourism and /or Business Administration
  • 1 year of experience, ideally gained in reservations or catering sales team of a 5* Hotel
  • Languages: Fluent in both Greek and English (written & spoken)
  • Fully computer literate and especially with Outlook, Word, Excel & Sales and Catering Programs (Opera, Delphi)
  • Communication and presentation skills with the ability to build strong long-term client relationships
  • Customer Service: Strong interpersonal and customer service skills, with a passion for providing an exceptional guest experience
  • Problem-Solving: Ability to handle guest enquiries, concerns and issues with a calm and professional approach
  • Good organizational skills
  • Team player and results orientated

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