
Groups & Events Coordinator - Donkey Hotels
3 days ago
Reports To: Group Director of Sales (Groups and conferences)
Based at: InterContinental Athens
Groups & Events Coordinato
Key Responsibilities:
- Communicate & liaise with customers and e-mail.
- Handle all incoming inquiries from clients via phone, email and other communication channels, ensuring prompt and professional responses
- Confirm bookings, manage cancellations and process modifications to reservations
- Conduct site inspection of the hotel
- Maintain client contact database in Delphi
- Administrative support to Groups & Events team
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
- Degree in Hotel Management/Tourism and /or Business Administration
- 1 year of experience, ideally gained in reservations or catering sales team of a 5* Hotel
- Languages: Fluent in both Greek and English (written & spoken)
- Fully computer literate and especially with Outlook, Word, Excel & Sales and Catering Programs (Opera, Delphi)
- Communication and presentation skills with the ability to build strong long-term client relationships
- Customer Service: Strong interpersonal and customer service skills, with a passion for providing an exceptional guest experience
- Problem-Solving: Ability to handle guest enquiries, concerns and issues with a calm and professional approach
- Good organizational skills
- Team player and results orientated
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