Ordering Specialist

2 days ago

Athens, Attica, Greece Enerwave Full time

One Group | One Energy

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise.

We are currently looking for an Ordering Specialist to handles representation requests for EL & NG meters. Representation Procedure includes new and pending applications, uploaded to Elpedison's CRM systems by all Sales channels, based on the agreed credit and ordering policies. Customer Care Ordering Specialist proceeds to the provisioning of EL & NG meters to relevant Operators' portals & contacts them whenever needed. Also provides assistance to any queries raised by Sales Agents.

Main Activities and Responsibilities

  • Handles new representation applications, the accompanied legalization documents, as well as the correctness of all data entered in CRM by Sales Agents, for both Electricity & Natural Gas Meters.
  • Handles pending representation applications, due to incomplete data or missing supporting documents, for both Electricity & Natural Gas Meters.
  • Performs Thalis & EDA's uploading processes, reports preparation & rejections handling to HEDNO's & EDAs platforms for requests that need to be implemented by the Operators (i.e. new representation, user change etc.)
  • Handles customer requests relevant to representation issues.
  • Handles HEDNO's & EDA's requests.
  • Performs Quality Control Calls to Customers.
  • Follows on a Daily, Weekly and Monthly basis the full LV representation process.
  • Performs data entry to the CRM system for special categories new applications
  • Provides feedback to Complaints Specialist and Call Center Agents concerning customers representation cases
  • Supports Sales Agents answering questions and offering guidance on meter representation issues
Requirements

Qualifications

  • A bachelor degree from a higher educational or technological institute
  • 2 years of relevant working experience
  • Excellent command of the english language
  • Advanced knowledge of MS Office
  • Excellent analytical thinking and procedures oriented
  • Conflict management and resolution/negotiation skills
  • Excellent written and verbal communication skills
  • Excellent communication & interpersonal skills
Benefits

Our offer to you:

  • Competitive salary
  • Performance-based variable pay
  • Ticket restaurant card
  • Transportation reimbursement
  • Private Health Insurance coverage
  • Pension Scheme
  • Home electricity and natural gas discount
  • Continuous learning & upskilling opportunities and access to our premium online training platform
  • One extra day of paid time off
  • Reimbursement for your athletic activities
  • Unlimited fruits and snacks at the office

Enerwave will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the Enerwave Privacy Policy.

  • Ordering Specialist

    2 days ago

    Athens, Attica, Greece ELPEDISON Full time

    One Group | One Energy We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our...

  • Ordering Specialist

    2 days ago

    Athens, Attica, Greece Enerwave Full time

    One Group | One EnergyWe are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our...

  • Ordering Specialist

    2 days ago

    Athens, Attica, Greece Enerwave Full time

    One Group | One EnergyWe are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our...

  • Ordering Specialist

    2 days ago

    Athens, Attica, Greece Enerwave S.A. Full time

    One Group | One EnergyWe are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our...

  • Category Specialist

    2 days ago

    Athens, Attica, Greece PET CITY GROUP ΑΕΒΕ Full time

    Pet City Group is the leader in the pet retail market in Greece with over 35 years of presence, a team of 800 employees, 100+ stores, 4 online shops, and a diverse range of over 17,000 products, including top-of-the-line and exclusive brands. Our services also include grooming and veterinary care, making us a one-stop destination for pet care. We strive to...

  • Customer Service Specialist

    1 week ago

    Athens, Attica, Greece adapa Group Full time €20,000 - €25,000 per year

    Customer Service Specialist – Athens, GreecePackaging isn't just about wrapping things — it's about understanding the product, the market, the evolving needs of the people who rely on it, and adapting to it.Joinadapa Greece Komotini S.A., part of the adapa Group, a leader in flexible packaging solutions. We are looking for aCustomer Care Specialistto...

  • Payroll Specialist

    6 days ago

    Athens, Attica, Greece Speakit Full time €25,000 - €50,000 per year

    Ready to join Speakit as our next Payroll Specialist?We're a fast-growing recruitment agency inGreece and Portugal,specializing in multilingual recruiting, offering you the chance todevelop your skills in payroll outsourcing services.Why you'll love working with us:2 Best Workplace Hellas employees)1 Best Workplace for Women Hellas employees)A people-first...

  • Payroll Specialist

    6 days ago

    Athens, Attica, Greece speakit Full time €25,000 - €40,000 per year

    Ready to join Speakit as our next Payroll Specialist? We're a fast-growing recruitment agency in Greece and Portugal, specializing in multilingual recruiting, offering you the chance to develop your skills in payroll outsourcing services.Why you'll love working with us:#2 Best Workplace Hellas –49 employees)#1 Best Workplace for Women Hellas –49...

  • Customer Service Specialist

    1 week ago

    Athens, Attica, Greece adapa Group Full time €20,000 - €25,000 per year

    Adapa Greece Komotini S.A., a member of the European Adapa Group, which operates in the flexible packaging sector, is looking to fill the following position in its Customer Care Department:CustomerService SpecialistThe job will be located in Athens.ResponsibilitiesManage incoming orders and keep track of the production process.Ensure that all necessary...

  • Payroll Specialist

    1 week ago

    Athens, Attica, Greece ICAP People Solutions Full time €35,000 - €45,000 per year

    ICAP Executive Search & Selectionis one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus.With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle-Level Executives across all sectors.ICAP Executive Searchon behalf of its client,one of the...