Ordering Specialist

2 hours ago

Athens, Attica, Greece Enerwave Full time

One Group | One Energy

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions. We operate with passion, being engaged in heart and mind to what we do, and we pride ourselves on offering our employees a place where they can excel, creating value. We are offering now a set of exciting positions in our headquarters in Athens, across multiple departments and areas of expertise.

We are currently looking for an Ordering Specialist to handles representation requests for EL & NG meters. Representation Procedure includes new and pending applications, uploaded to Elpedison's CRM systems by all Sales channels, based on the agreed credit and ordering policies. Customer Care Ordering Specialist proceeds to the provisioning of EL & NG meters to relevant Operators' portals & contacts them whenever needed. Also provides assistance to any queries raised by Sales Agents. 

Main Activities and Responsibilities 

  • Handles new representation applications, the accompanied legalization documents, as well as the correctness of all data entered in CRM by Sales Agents, for both Electricity & Natural Gas Meters.  
  • Handles pending representation applications, due to incomplete data or missing supporting documents, for both Electricity & Natural Gas Meters. 
  • Performs Thalis & EDA's uploading processes, reports preparation & rejections handling to HEDNO's & EDAs platforms for requests that need to be implemented by the Operators (i.e. new representation, user change etc.) 
  • Handles customer requests relevant to representation issues. 
  • Handles HEDNO's & EDA's requests. 
  • Performs Quality Control Calls to Customers. 
  • Follows on a Daily, Weekly and Monthly basis the full LV representation process. 
  • Performs data entry to the CRM system for special categories new applications  
  • Provides feedback to Complaints Specialist and Call Center Agents concerning customers representation cases 
  • Supports Sales Agents answering questions and offering guidance on meter representation issues 

Qualifications 

  • A bachelor degree from a higher educational or technological institute
  • 2 years of relevant working experience
  • Excellent command of the english language
  • Advanced knowledge of MS Office
  • Excellent analytical thinking and procedures oriented
  • Conflict management and resolution/negotiation skills
  • Excellent written and verbal communication skills
  • Excellent communication & interpersonal skills

Our offer to you:

  • Competitive salary
  • Performance-based variable pay
  • Ticket restaurant card
  • Transportation reimbursement
  • Private Health Insurance coverage
  • Pension Scheme
  • Home electricity and natural gas discount
  • Continuous learning & upskilling opportunities and access to our premium online training platform
  • One extra day of paid time off
  • Reimbursement for your athletic activities
  • Unlimited fruits and snacks at the office

Enerwave will keep your personal information for a period of 2 years from the submission date, after which we will delete your personal data. Enerwave has the right to transfer your personal information to third parties to whom it has assigned services, which require the collection and processing of such personal data for candidate evaluation in the process of personnel selection.

For more information regarding the processing of your personal information and exercising your rights, please read the Enerwave Privacy Policy.

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