Call Center Agent

1 week ago

Athens, Attica, Greece Engel & Völkers Greece Full time €20,000 - €25,000 per year

With over 45 years of experience in the real estate market, Engel & Völkers is one of the world's leading service companies, specialized in the sale and leasehold of high-end residential properties, commercial real estate and yachts. We are currently operating in over 1,000 locations in over 35 countries, worldwide.

Thanks to our growing expansion, we are looking for our Marketcenter in Athens, a 
Call Center Agent.

About the role

The Call Center Agent is responsible for providing customer support via phone to all current and potential clients. The role provides excellent customer service and assists customers with any inquiries they may have.

Key Responsibilities

  • Managing incoming calls
  • Being a primary point of contact for customer phone inquiries regarding Engel & Völkers' properties
  • Resolving issues as they arise & handling customer complaints, ensuring communication to Sales Team
  • Building strong customer relationships by responding to requests and concerns effectively and professionally
  • Assigning call leads to the Sales Team

Required Qualifications

  • Higher Education
  • Fluent in Greek and English language, written and spoken (German would be considered an asset)
  • Proficiency in MS Office and Google Workspace
  • Excellent written and verbal communication skills
  • Customer - oriented approach
  • Ability to multi - task and manage time effectively
  • Experience in similar role will be considered a plus

We offer

  • Competitive compensation package
  • Monthly meal allowance
  • Private health insurance coverage
  • Learning & upskilling opportunities
  • Opportunities for professional development and career growth
  • Wellbeing package featuring exclusive discounts on gym memberships and high - quality meal delivery services

If you are a driven individual looking to kickstart your career, we want to hear from you

Engel & Völkers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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