Call Center Training Advisor

1 week ago

Athens, Attica, Greece Nova Full time €35,000 - €45,000 per year

We at
Nova
, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking "
Call Center Training Advisor
" to be part of our successful team in our "
Commercial Training Team
".

You have a challenging mission for:

Inspiring and equipping our call center teams to deliver exceptional customer experience. You'll design and deliver engaging training programs on technologies, processes, and service excellence. From onboarding to continuous upskilling, you'll ensure our agents are confident, capable, and ready to build trust with every customer interaction.

What will you do:

  • Deliver instructor-led and virtual training on fixed & mobile technologies.
  • Teach company processes and escalation flows related to service activation and fault diagnosis.
  • Train agents on contact center systems and internal modules.
  • Deliver training on customer‑service principles, including active listening, empathy, confident reassurance, de‑escalation techniques and strategies to calm upset customers.
  • Teach techniques for creating a sense of security and building trust with customers, including clear language, transparency, appropriate disclosure, and follow‑up commitments.
  • Develop practical exercises (role‑plays, simulated calls, call‑shadowing, and scenario workshops) to practice soft‑skill application alongside technical troubleshooting.
  • Develop course content: manuals, quick-reference guides, e-learning modules, video tutorials, assessments and certification tracks.
  • Design customized training programs and learning paths based on performance metrics and QA feedback.
  • Measure training effectiveness through assessments, KPIs and continuous improvement.
  • Collaborate with product, technical operations and QA teams to keep materials current with network and process changes.
  • Support new-hire onboarding and deliver regular refreshers and upskilling sessions.
  • Administer training surveys and conduct evaluations on all training programs and projects, as well as monitor and report the effectiveness of each training group of employees.
  • Evaluate on-going training programs to determine if skills and job knowledge have been achieved and successfully implemented/maintained.
  • Act as a Business Partner between Commercial Training and Customer Care/Technical Support segments.

It would be great if you have:

  • BSc degree in Business Administration, Human Resources or other related discipline
  • 2 or more years of experience in a relevant position.
  • Excellent command of the English language written & spoken.
  • Working knowledge on Siebel, SAP, PaSPort, Cempresso
  • Prior working experience in Telecommunications is preferred
  • Clear and effective communication.
  • Excellent working knowledge of MS Office

What you will get

  • Wellness programs to keep yourself fit
  • Mobile voice and data to talk
  • Discounts on
    Nova Fixed / Mobile / TV
    for you, friends, family
  • Private Insurance program to check up on your health
  • Toddlers allowance to daycare your kids

  • Call Center Training Advisor

    1 week ago

    Athens, Attica, Greece Nova Greece Full time €25,000 - €40,000 per year

    Call Center Training AdvisorNova Greece ΤηλεπικοινωνίεςΠροβολή 4 θέσεωνΑθήναΤοποθεσίαΑθήναπριν μία ώραΗμ. ανάρτησηςπριν μία ώραEntry / ΑρχάριοςΕπίπεδο εμπειρίαςEntry / ΑρχάριοςΠλήρης απασχόλησηΤύπος...

  • Call Center Training Advisor

    1 week ago

    Athens, Attica, Greece Nova Greece Full time €25,000 - €40,000 per year

    We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking " Call Center Training Advisor" to be part of our successful team in our "Commercial Training Team". You have a challenging mission for: Inspiring and equipping our call center teams to deliver exceptional customer experience....

  • Call Center Specialist

    1 week ago

    Athens, Attica, Greece OneWorld Call Center Full time €18,000 - €25,000 per year

    OneWorld Call Center – Greek Speaking Sales Representative / Customer Care Support (100% Remote / Athens-Based)Company DescriptionAtOneWorld Call Center, we connect people and brands across the world through exceptional communication.Our mission is simple — to empower every interaction with trust, empathy, and energy.We are an international call center...

  • Ζητείται TRAINER σε CALL CENTER

    2 days ago

    Athens, Attica, Greece Delta call Full time €20,000 - €25,000 per year

    Η DeltaGroup, ως επίσημος συνεργάτης του ομίλου Metlen Energy & Metals, στα πλαίσια ανάπτυξης και εξέλιξής της, αναζητά τον κατάλληλο υποψήφιο για τη θέση του TRAINER. για την εκπαίδευση των ομάδων της εταιρείας.Ο/Η...

  • Call Center Supervisor

    2 weeks ago

    Athens, Attica, Greece CQS SA Full time €35,000 - €45,000 per year

    CQS S.A., a leading Greek company in customer relationship management services, has been recognized as the #1 Top Employer in Greece for 2024 on Join a team celebrated for its outstanding workplace culture.With over 1,650 employees, CQS collaborates with major Greek and multinational companies across industries such as telecommunications, energy, retail,...

  • Call Center Team Leader

    2 weeks ago

    Athens, Attica, Greece CQS SA Full time €35,000 - €45,000 per year

    CQS S.A., Greece's #1 Top Employer for 2024 on , is a leader in customer relationship management services. With over 1,650 employees, we partner with top Greek and multinational companies across telecommunications, energy, retail, banking, and insurance.We are looking for an experienced Team Leader to oversee inbound call center operations, drive...

  • Call Center Team Leader

    1 week ago

    Athens, Attica, Greece CQS SA Full time €35,000 - €45,000 per year

    CQS S.A., Greece's #1 Top Employer for 2024 on , is a leader in customer relationship management services. With over 1,650 employees, we partner with top Greek and multinational companies across telecommunications, energy, retail, banking, and insurance. We are looking for an experienced Team Leader to oversee inbound call center operations, drive...

  • Call Center Team Leader

    2 weeks ago

    Athens, Attica, Greece CQS S.A. Full time €25,000 - €35,000 per year

    CQS S.A., Greece's#1 Top Employer for 2024on, is a leader in customer relationship management services. With over1,300 employees, we partner with top Greek and multinational companies acrosstelecommunications, energy, retail, banking, and insurance.We are looking for an experiencedTeam Leaderto oversee inbound call center operations, drive performance, and...

  • Winback Call Center Agents- HERON SA

    6 days ago

    Athens, Attica, Greece Icap Contact Center Full time €20,000 - €25,000 per year

    Στην ICAP Contact Center μέλος του ομίλου Outsourcing Solutιοns, αναγνωρίζουμε την αξία σου και τις ικανότητες σουΈλα στην ομάδα της για να πετύχουμε ακόμα περισσότεραΤα Στατιστικά μας Αποκαλύπτουν24 Χρόνια...

  • Call Center Agent

    1 week ago

    Athens, Attica, Greece Engel & Völkers Greece Full time €20,000 - €25,000 per year

    With over 45 years of experience in the real estate market, Engel & Völkers is one of the world's leading service companies, specialized in the sale and leasehold of high-end residential properties, commercial real estate and yachts. We are currently operating in over 1,000 locations in over 35 countries, worldwide.Thanks to our growing expansion, we are...