Back Office Customer Service Agent
2 days ago
Η 24 Shopen, εταιρεία του Ομίλου Motor Oil, συνεχίζει να αναπτύσσεται δυναμικά και αναζητά Back Office Customer Service Agent για την υποστήριξη των λειτουργιών B2C πελατών μας. Ο ρόλος επικεντρώνεται στη διαχείριση παραγγελιών, την παρακολούθηση και την επίλυση θεμάτων σε συνεργασία με εσωτερικές ομάδες και εξωτερικούς συνεργάτες.
Καθημερινά θα:
- Παρακολουθείτε και καταχωρείτε παραγγελίες, διασφαλίζοντας ακρίβεια και έγκαιρη ενημέρωση.
- Αντιμετωπίζετε αιτήματα/παράπονα πελατών (παραδόσεις, επιστροφές, πληρωμές) μέσω email ή ticketing συστημάτων.
- Συνεργάζεστε με logistics, αποθήκες και άλλες ομάδες για την επίλυση θεμάτων μετά την πώληση.
- Υποστηρίζετε την έκδοση πιστωτικών σημειωμάτων, τιμολογίων και ακυρώσεων.
- Χειρίζεστε αντικαταστάσεις προϊόντων ή επιστροφές χρημάτων.
- Ενημερώνετε δεδομένα πελατών σε CRM και ERP (SAP).
- Παρέχετε καθημερινή υποστήριξη στο front office.
- Παρακολουθείτε KPIs και προτείνετε βελτιώσεις.
Απαραίτητα Προσόντα:
- 1–2 χρόνια εμπειρία σε customer service ή ecommerce.
- Γνώση ERP/CRM και Excel.
- Πολύ καλή γνώση ελληνικών και αγγλικών.
- Ομαδικό πνεύμα και πελατοκεντρική νοοτροπία.
Πτυχίο τριτοβάθμιας εκπαίδευσης καθώς και εμπειρία σε Logistics θα θεωρηθούν πλεονέκτημα.
Στείλε μας το βιογραφικό σου και κάνε το επόμενο βήμα στην καριέρα σου.
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