Back Office Customer Service Agent

2 days ago


Athens, Attica, Greece The Mojo Athens Full time €20,000 - €25,000 per year

Η 24 Shopen, εταιρεία του Ομίλου Motor Oil, συνεχίζει να αναπτύσσεται δυναμικά και αναζητά Back Office Customer Service Agent για την υποστήριξη των λειτουργιών B2C πελατών μας. Ο ρόλος επικεντρώνεται στη διαχείριση παραγγελιών, την παρακολούθηση και την επίλυση θεμάτων σε συνεργασία με εσωτερικές ομάδες και εξωτερικούς συνεργάτες.

Καθημερινά θα:

  • Παρακολουθείτε και καταχωρείτε παραγγελίες, διασφαλίζοντας ακρίβεια και έγκαιρη ενημέρωση.
  • Αντιμετωπίζετε αιτήματα/παράπονα πελατών (παραδόσεις, επιστροφές, πληρωμές) μέσω email ή ticketing συστημάτων.
  • Συνεργάζεστε με logistics, αποθήκες και άλλες ομάδες για την επίλυση θεμάτων μετά την πώληση.
  • Υποστηρίζετε την έκδοση πιστωτικών σημειωμάτων, τιμολογίων και ακυρώσεων.
  • Χειρίζεστε αντικαταστάσεις προϊόντων ή επιστροφές χρημάτων.
  • Ενημερώνετε δεδομένα πελατών σε CRM και ERP (SAP).
  • Παρέχετε καθημερινή υποστήριξη στο front office.
  • Παρακολουθείτε KPIs και προτείνετε βελτιώσεις.

Απαραίτητα Προσόντα:

  • 1–2 χρόνια εμπειρία σε customer service ή ecommerce.
  • Γνώση ERP/CRM και Excel.
  • Πολύ καλή γνώση ελληνικών και αγγλικών.
  • Ομαδικό πνεύμα και πελατοκεντρική νοοτροπία.
  • Πτυχίο τριτοβάθμιας εκπαίδευσης καθώς και εμπειρία σε Logistics θα θεωρηθούν πλεονέκτημα.

  • Στείλε μας το βιογραφικό σου και κάνε το επόμενο βήμα στην καριέρα σου.


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