International Customer Service Agent

2 days ago

Athens, Attica, Greece ManpowerGroup Greece Full time €30,000 - €40,000 per year

Do you have previous experience in Customer Support?

Are you familiar with order processing and invoicing?

ManpowerGroup Greece, on behalf of our client, an innovative company in the food industry, is looking for an International Customer Service Agent.

Location: Athens

Working Model: hybrid

You will be reporting to Commercial Director

What you will do:

As an International Customer Service Agent, you will be responsible for providing exceptional customer experience and innovative solutions to an international clientele.

More specifically:

  • Respond to customer inquiries promptly and professionally via phone and email
  • Orders processing – Sales Confirmation / Proforma Invoice issuance
  • Invoicing
  • Answer all customer email inquiries promptly to resolve any complaint or issue
  • Customer support
  • Follow up of prepayments – balance payments
  • Control and entry of commercial invoices in the company's accounting system
  • Entry of company expenses
  • Communication with the suppliers about payments
  • Freight payments and communication with the shipping lines to match payments
  • Reporting
  • Adhere to company protocols and guidelines for customer interactions

What we are looking for:

  • University degree in Finance, Business Administration, or any relevant field of studies
  • 2+ years of customer service experience, preferably in an international setting
  • Fluency in English (C1-C2 level) and Greek.
  • Proficient in Microsoft Office Suite and customer service software.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work independently and as part of a team.

Compensation Package and Benefits:

  • Competitive Salary.
  • Indefinite Contract with the company.
  • Ticket allowance.
  • Career Development Opportunities.
  • Rewarding Bonus based on employee performance.
  • Laptop and mobile phone

Recruitment Process:

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

#Empoweringtalent
#WebelieveinTalent
#ManpowerGroupGreece

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