Chief People Officer

Optasia is a fully-integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

The Chief People Officer (CPO) is responsible for shaping and executing the company's people agenda to support its growth and transformation. This role leads all aspects of human resources, including talent acquisition, performance management, employee engagement, compensation, and People operations. The CPO ensures a consistent and positive employee experience, fosters a strong company culture, and implements policies and practices that promote fairness, development, and compliance across the organization.

What you will do

People Strategy

• Design and implement an integrated people strategy aligned with the company's long-term business objectives.
• Lead workforce planning efforts to align talent needs with current and future business priorities.
• Drive succession planning initiatives to ensure leadership continuity and long-term capability development.
• Drive initiatives that enhance employee engagement, development, and retention across all levels of the organization.

Organizational Design & Effectiveness

• Develop and evolve the organizational structure to support scalable growth and business agility.
• Provide strategic guidance on team design, role clarity, and reporting lines to optimize performance and alignment.
• Partner with business leaders to ensure the organization remains adaptive to changing market demands and expansion priorities.

Talent Acquisition & Employer Branding:

• Oversee global talent acquisition strategies to attract, engage, and retain top talent.
• Strengthen the company's employer brand through compelling value propositions and candidate experiences.
• Ensure diversity, equity, and inclusion (DEI) are embedded in hiring practices and team composition.

Performance Management & employee lifecycle:

• Design and implement performance management processes that promote ongoing feedback, coaching, and professional development.
• Equip managers with the tools and guidance to facilitate performance reviews, career growth discussions, and performance improvement processes.
• Design and maintain clear career tracks and competency frameworks to guide employee development, advancement, and internal mobility.
• Support the full employee life cycle—from onboarding through development, retention, and offboarding—ensuring a consistent and engaging experience at each stage.
• Use data and feedback to identify trends and areas of opportunity across the employee journey.

Culture & Engagement:

• Shape and evolve company culture to align with core values and mission.
• Lead employee engagement initiatives, using feedback to strengthen the workplace environment.
• Promote inclusion, collaboration, and a strong sense of belonging across teams.

Compensation, Benefits & Rewards:

• Design competitive compensation and benefits structures that align with business objectives and market trends.
• Oversee long-term incentive programs that support talent retention.
• Ensure transparency and fairness in rewards and recognition programs.

Learning, Leadership & Development:

• Build and scale learning and development programs that address business needs and individual growth.
• Establish leadership development pipelines to foster internal mobility.
• Promote continuous learning across all levels of the organization.

HR Operations & Help Desk:

• Oversee all HR operational functions, including employee records management, onboarding, offboarding, HRIS administration, and policy implementation.
• Maintain and regularly update the company's HR manual and policies, ensuring they are clear, accessible, and aligned with current regulations and best practices.
• Ensure efficient, compliant, and scalable HR processes across all regions.
• Lead the HR Help Desk function, ensuring timely, accurate, and empathetic support for employee inquiries and issues.
• Develop service level agreements (SLAs) and quality standards for the HR Help Desk team to ensure a high level of employee satisfaction.
• Continuously optimize workflows, tools, and systems to enhance the employee experience and operational efficiency.

Change Management:

• Support company-wide change initiatives by guiding teams through transitions and maintaining employee alignment.
• Equip managers with tools and frameworks to lead change effectively across functions.

HR - Corporate Governance & Compliance:

• Ensure HR policies and practices comply with labor laws, regulatory standards, and industry benchmarks.
• Oversee investigations, audits, and risk assessments related to HR.
• Partner with Legal and Compliance to manage people-related risks.

What you will bring

• 7+ years of experience in leading HR strategy at the enterprise level, with the ability to align people initiatives with business growth goals.
• Expertise in building global talent acquisition strategies and employer branding initiatives that attract diverse, top-tier talent in fast-moving industries.
• Strong track record in designing and implementing career frameworks, learning pathways, and internal mobility strategies to support employee growth and retention.
• Hands-on experience with modern compensation models, including total rewards and performance-based systems that incentivize and align with business results.
• Experience in developing and embedding competency models across hiring, development, and performance management to create clear, measurable standards for success.
• Fluency in HR systems and tools, using data and analytics to inform decisions, drive efficiencies, and enhance the employee experience at scale.

Your key attributes

• Commercially minded, with strong business acumen and stakeholder management skills.
• High emotional intelligence, with the ability to build trust and influence across all levels.
• Agile, adaptable, and energized by solving complex organizational challenges.
• Data-driven and results-oriented, with a bias for action and continuous improvement.
• Inclusive and values-led, with a strong focus on integrity and ethical leadership.
• Collaborative, and deeply invested in the success of others.

Why you should apply
What we offer:
Competitive remuneration package
Extra day off on your birthday
Performance-based bonus scheme
Comprehensive private healthcare insurance
All the tech gear you need to work smart

Optasia's Perks:
Be a part of a multicultural working environment
Meet a very unique and promising business and industry
Gain insights for tomorrow market's foreground
Continuous training and access to online training platforms
CSR activities and festive events within any possible occasion
Enjoy comfortable open space restaurant with varied meal options every day
Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

Optasia's Values

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners' and clients' expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what's needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.